Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Hiring bonus
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k) matching
• Dental insurance
• Vision insurance

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Christopher Schoelen - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

ABOUT OUR AGENCY:
I’m Chris Schoelen, a proud husband, father, and graduate of Coastal Carolina University, where I earned my degree in Business Management and Marketing. Before becoming a State Farm agent, I built my career in sales and management, developing a passion for leadership, team building, and helping others succeed. I opened my first State Farm agency in May 2019 and have since expanded to two growing offices in South Glastonbury and Suffield, Connecticut.

Today, we have a diverse, multicultural team of approximately 10 talented individuals. Our office culture is energetic, competitive, and goal-driven, but we also believe in supporting one another, celebrating wins, and having fun along the way. Whether we’re enjoying team lunches and dinners, recognizing individual accomplishments, or pushing each other to reach new goals, we strive to create a positive environment where everyone feels valued and motivated to succeed.

Our agency is built around three core values: Driven, Dedicated, and Determined. We’re passionate about serving our local communities, building lasting relationships with customers, and delivering exceptional service. With multiple languages spoken across our team, we’re proud to connect with families from a wide variety of backgrounds.

We believe that investing in our people is the key to our success. That’s why we emphasize ongoing training, professional coaching, performance-based bonuses, and opportunities for career advancement. We also offer competitive compensation, health, dental, and vision insurance, paid time off, and 401(k) matching for eligible positions.

We’re looking for motivated, coachable, positive individuals who enjoy helping people, embrace challenges, and have a strong desire to succeed. We value people who take initiative, work well with others, and want to continuously improve. Whether you’re experienced in insurance or looking to start a new career, we’re committed to helping the right individuals develop their skills and reach their full potential.

If you’re looking for more than just a job, somewhere your hard work is recognized, your growth is supported, and you can be part of a winning team, we’d love to meet you!