Customer Success Manager

As we scale rapidly, we need a high-energy, proactive Customer Success Manager who’s eager to dive in and make an impact. If you love building relationships, solving problems, and driving product adoption, this role is for you. As our Customer Success Manager (CSM) , you’ll be the bridge between FixForm and our customers, ensuring they have a great experience with FixForm and get the most value from our platform. You’ll turn customers into FixForm champions by helping them streamline their facility management operations. We’re looking for someone communicative, and strategic —a problem-solver who thrives in a fast-paced environment. What will you be doing Building relationships – Establish trust with customers, guiding them to success from onboarding to long-term adoption. Owning the customer journey – Be the primary point of contact, anticipating client needs and ensuring their ongoing satisfaction. Identifying opportunities – Spot ways to deliver even more value through tailored solutions and product recommendations. Bridging gaps – Act as the voice of the customer, ensuring their feedback drives continuous improvement at FixForm and collaborate with the product team. Boosting engagement – Conduct training, webinars, and hands‑on support to maximize user adoption. Training not only the facility manager but also their team or collegues. Ensuring retention – Monitor customer health, proactively address churn risks, and foster loyalty. Resolving escalations – Address customer concerns quickly and professionally, ensuring positive outcomes. Create a FixForm Community – Work closely with Marketing to organize engaging events and workshops that strengthen customer relationships and drive adoption. About You You're passionate about our mission and want to be a part of an international team that constantly learns, takes honest critique, and strives for the best results. You love the excitement of working in a startup and want to be part of creating something that is world‑class. Experience – Proven experience in customer success or a client-facing role (preferably in SaaS or tech). Communication skills – Clear, empathetic, and persuasive communicator who can build strong relationships. Problem-solving mindset – A proactive, solution‑oriented approach to challenges. Adaptability – Thrives in a fast‑paced, evolving environment. Team player – Collaborates well with different teams to drive success. Language skills – Fluency in Dutch, English, and French is a must. Why join FixForm? At FixForm, we’re revolutionizing facility management by making property care seamless, proactive, and human‑centered. Our innovative QR‑based reporting system turns every visitor into a “human sensor,” streamlining maintenance and issue resolution. We pride ourselves on our bold, efficient, and approachable company culture. Joining FixForm means being part of a team that values pragmatic problem‑solving, impact‑driven innovation, and empowerment. What We Offer A fast‑growing, mission‑driven company where your work makes a real impact The best tools to do your job, including a MacBook A comprehensive healthcare benefits plan Meal vouchers & a Flex Income Plan through Payflip Flexible working hours and hybrid work options. A dedicated budget for personal growth & development Regular team events, drinks, and an awesome FixForm culture Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at FixForm. #J-18808-Ljbffr