Technical Client Relations Account Manager (SAP)

Job Summary Ready to take your career global? Join a leading payments company as a Technical Client Relations Account Manager (SAP) on our enterprise team to shape global commerce. Responsibilities Serve as the primary point of contact for external clients and internal departments to resolve outstanding issues, comply with requests, and respond to inquiries. Provide research and resolution support for problems and inquiries. Maintain comprehensive knowledge of applicable products, services, company policies and procedures. Collaborate with product and engineering organizations on requested product definition changes based on evolving customer needs. Work creatively with customers and colleagues to achieve and maintain market‑leading payment solutions. Become a subject‑matter expert on Integrated/Omnichannel Payments Solutions and produce documentation and training sessions as required. Maintain awareness of changing technical trends within the payment processing industry, scheme/PCI compliance, mandates and their impacts on customer projects. Provide technical support to Worldpay B2B Payments customers in: payment‑card and tokenization integration between SAP and Worldpay B2B Payments processing platform; SAP (ECC and S4HANA) business‑logic workflow, ABAP, user exits, and configuration in SD, FI and CRM; processing and technical aspects of payment processing related to Worldpay B2B Payments. Qualifications 5+ years of relevant experience in a similar role. Working knowledge of operating systems (Windows, Linux) and basic networking concepts. Ability to analyze and solve problems using learned techniques and tools. Strong organizational and time‑management skills. Resourceful and proactive in gathering information and sharing ideas. Team skills, including the ability to establish and maintain effective working relationships internally and externally. Strong problem‑solving expertise within a technical support or client‑relations role. Excellent verbal and written communication skills. Bachelor’s degree in business, computer science, or a related discipline (or equivalent combination of education, training and experience). Bonus: experience with Integrated/Omnichannel payment solutions. Bonus: knowledge of cloud services, Salesforce, ITIL and Agile methodology. Bonus: knowledge of APIs, Java environments or SDKs. EEO Statement Worldpay is an equal‑opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here. Reasonable accommodations will be provided for individuals with qualified disabilities both during the hiring process, as well as to allow the individual to perform the essential functions of the job, if hired. #J-18808-Ljbffr DNU_FIS Management Services LLC (Use Worldpay, LLC)