Citrix / VDI Support Administrator

Citrix / VDI Support Administrator

This position is based in Irvine and is responsible for the deployment and maintenance of Citrix and VDI infrastructure globally.

What you will be responsible for:

• Support all VDI’s and Users supported by the Access Team. This includes but is not limited to: Citrix XenDesktop 7x & 2203, Citrix XenApp 7x & 2203, Citrix Store Front, Citrix Netscalers, VMware vSphere, Nutanix HW and AHV, Wyse Thin Client devices.
• Be responsible for delivering technology solutions and ensuring stability for a global Citrix/VDI environment.
• Work across departments to make sure requirements are understood to ensure successful solutions.
• Work with Vendors to report and resolve issues.
• Assist in technology evaluations.
• Provide 24x7 on-call support (on a rotational basis) and is available after-hours to assist with or supervise data center installations or activities (as required).
• Assist with the development and implementation of standards, procedures and processes for the department.
• Maintain and update documentation to stay current.
• Support infrastructure projects.
• Support day to day issues.

Education & Preferred Qualifications:

• Minimum 3-5 years’ experience with the administration of Citrix and VMware Enterprise Products
• Minimum 5 years providing Level 1 and Level 2 User Support
• Minimum 5 years supporting Desktop Operating Systems
• Knowledge and experience with Nutanix hardware and AHV preferred
• Must have knowledge of XENAPP and XENDESKTOP 7.6, 7.