Operations Manager

Position Summary The Operations Manager supports Sage Veterinary Imaging’s practice sites and Sage Veterinary Academy (SVA) by keeping operational systems, processes, reporting, and projects organized and moving forward. Working across departments, this role turns leadership priorities into documented workflows, coordinates execution, and gives managers timely information and support. The Operations Manager serves as a company-wide resource. The COO assigns priorities based on the organization’s evolving needs. Key Responsibilities Reporting, dashboards, and meetings Pull, prepare, and distribute recurring reports, including NPS, capacity, team metrics, and other operational measures. Prepare KPI dashboards and scorecards for leadership and management review. Track missing data and follow up with metric owners. Monitor NPS results and feedback, coordinate follow-up on concerns, and work with the appropriate managers to address recurring issues. Run Management and PCC Level 10 (L10) meetings using the Entrepreneurial Operating System (EOS), including agendas, scorecards, issue lists, action items, and follow-up. Prepare and run the monthly company-wide all-hands meeting, including the agenda, presentations, speaker coordination, and follow-up on action items. Processes, systems, and projects Develop, maintain, organize, and periodically review SOPs, policies, workflows, templates, and knowledge-base content. Coordinate training and support adoption across teams. Coordinate operational systems with system owners, Clinical IT, and vendors, including implementations, documentation, and user training. Coordinate account creation, role-based permissions, access changes, and timely deactivation across company systems. Maintain access records and verify that requests are completed. Manage assigned company-wide projects and process improvements from planning through rollout. Track owners, deadlines, decisions, and results. People operations and learning Partner with HR and managers on recruiting coordination, new hire onboarding, employee offboarding, required training, and employee review cycles. Coordinate operational onboarding for new hires, including account access, equipment, training assignments, schedules, required documentation, and readiness for their first day. Coordinate the operational offboarding checklist for departing employees, including account deactivation, return of company property, transfer of work and records, and confirmation that each step is complete. Monitor and coordinate quarterly employee reviews, including scheduling, completion tracking, manager follow-up, and reporting to the COO. Manage learning and development assignments, enrollment, completion tracking, overdue follow-up, and reports. Maintain staff and employee tracking reports for licenses, insurance, certifications, and other required documentation. Flag upcoming expirations and gaps to the appropriate owner. SVA and company support Coordinate SVA fellowships, including enrollment, schedules, participant communication, access, and administrative follow-through. Coordinate SVA content organization and delivery with clinical and education leaders. Manage company travel logistics and related assets, including company apartments, bookings, records, and coordination with travelers and vendors. Maintain a contract register that tracks agreements, owners, key dates, renewals, and follow-up requirements. Conduct an initial review of accounts payable submissions for required documentation, contract or policy alignment, and approval routing. Escalate exceptions to the appropriate approver. Coordinate facilities, vendors, and other shared operational support needs. Track issues through resolution and keep affected teams informed. Take on additional operational priorities assigned by the COO as organizational needs evolve. Required Skills and Experience Bachelor’s degree in business, healthcare administration, operations, or a related field. At least three years of experience in human or animal healthcare. At least three years of experience in business operations, operational management, project coordination, or a related role. The healthcare and operations experience may overlap. Working knowledge of AI tools, including using them to support workflows, develop scripts or automations, and improve operational efficiency. Proficiency with common business software, including spreadsheets, presentation tools, shared documents, project management platforms, and communication systems. Experience managing data, preparing reports, building or maintaining dashboards, and analyzing operational metrics. Strong organization, written communication, follow-through, and ability to coordinate work across departments. Preferred Qualifications Five or more years of relevant operations experience. Familiarity with veterinary or animal healthcare, particularly a multi-site or specialty practice environment. Key Results Leaders and managers receive accurate, timely reports and dashboards. NPS concerns receive timely follow-up, and recurring issues are brought to the appropriate leaders for resolution. Management and PCC L10 meetings and monthly all-hands meetings are well prepared, run effectively, and produce clear follow-up. SOPs and system documentation are current, accessible, and used consistently. New hires have the access, equipment, and training needed to begin work; departing employees are offboarded completely and on time. Quarterly reviews, training, licenses, insurance, contracts, and renewals are tracked and completed on time. Company-wide projects, SVA programs, travel, and shared operational needs are coordinated reliably. Work Style Survey Completion #J-18808-Ljbffr Sage Veterinary Imaging