Assistant General Manager

Front Office Administrative Assistant

Front Office Administrative Assistant opening for our condominium community in Bethesda, MD.

Daily responsibilities:

• Meet and greet homeowners, residents, visitors, guests, vendors and contractors.
• Research and respond to inquiries in-person, by phone and email.
• Manage all email correspondence to include friendly reminders of HOA Rules and Regulations, Board Meetings, and community events.
• Create and send our HOA Violations to homeowners.
• Assist homeowners with monthly payments, receive, log, and mail checks.
• Assist with account ledgers.
• Assist with the RFP process, enter and update contract, schedule and coordinate maintenance vendors onsite.
• Activate and issue key FOBs, pool passes, parking passes, and program front call boxes.
• Assemble documents to create board packets. Attend board meetings and cohost utilizing the Zoom platform.
• Communicate with onsite staff to include concierge, maintenance, and the cleaning crew.
• Assist in creating and establishing office protocol, concierge, and organizational processes.
• Other duties as directed.

Required qualifications:

• 2+ years of admin and clerical experience in a corporate setting.
• Customer service driven and team oriented.
• Effective project management skills; ability to prioritize and manage multiple projects in various stages of completion and communicate with all parties involved.
• Excellent communication skills (written and oral) and conflict resolution techniques.
• Well versed in MS Office products (Outlook, Word, and Excel).