Customer Service Representative In Jewelry Company

Job Description

Company Description Robinhood Diamonds is a jewelry company specializing in high-quality diamonds and fine jewelry for a wide range of customers. The company focuses on delivering an exceptional in-store experience, combining product expertise with personalized service. Robinhood Diamonds values integrity, transparency, and attention to detail in every customer interaction. Team members are encouraged to contribute ideas, collaborate, and help create a welcoming environment for guests. The company aims to build long-term relationships with customers through trust, reliability, and consistent service excellence.

Role Description This full-time, on-site Customer Service Representative role is based in New York, NY. The Customer Service Representative will greet customers, answer questions about jewelry products, and support sales associates in providing a smooth shopping experience. Daily responsibilities include responding to customer inquiries in person, by phone, and via email, processing orders and returns, and resolving issues related to purchases, repairs, and warranties. The role involves maintaining accurate customer records, coordinating with internal teams on special orders or service requests, and ensuring that customer concerns are addressed promptly and professionally. The representative will also help keep the showroom organized, assist with product displays, and contribute to customer satisfaction by offering courteous, knowledgeable support at every touchpoint.

Qualifications

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• Strong customer-facing skills, including experience as a Customer Service Representative and in Customer Service roles
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• Ability to deliver consistent Customer Support and maintain high Customer Satisfaction
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• Focus on enhancing the overall Customer Experience through clear communication and problem-solving
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• Excellent verbal and written communication skills, with a professional and courteous demeanor
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• Attention to detail and accuracy when handling transactions, documentation, and customer records
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• Ability to work on-site in New York, NY, including weekends or evenings as needed
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• Basic familiarity with jewelry or luxury retail is beneficial; willingness to learn product details and care guidelines
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• Proficiency with point-of-sale systems and standard office software; prior retail or call-center experience is a plus
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