Home Equity Loan Coordinator

Our customer-centric team is changing the home lending game with fierce loyalty and a dedication to delivering an extraordinary home loan experience. We empower our team members by engaging and immersing them in a fun, positive, and energetic atmosphere that places emphasis on the customer experience above all else. If you love coming to work every day and winning, hold yourself to high goals and standards, subscribe to a no drama workplace and live to serve your customers as much as each other…we want you on our team.

Mission Loans is seeking customer centric individuals who thrive in a fast-paced environment without losing focus on quality of work and delivering an exceptional customer experience. As a Home Equity Loan Coordinator, your primary mission is to serve as the primary point of contact for borrowers from application to funding, ensure timely progression through all critical fulfillment milestones; ultimately delivering a best-in-class customer experience.

PRIMARY DUTIES & RESPONSIBILITIES:

• Own the loan from application to funding — accurate packaging, timely movement through every fulfillment milestone, and a best-in-class customer experience at each step
• Serve as the borrower's primary point of contact throughout fulfillment, communicating clearly and frequently to guide them through the process from start to finish
• Contact Figure daily to review every file in the pipeline and identify the exact conditions, documents, or approvals outstanding on each loan
• Maintain a daily condition-tracking spreadsheet capturing outstanding items, requested dates, borrower follow-up, and current status for every active file — no loan goes untouched
• Work outstanding conditions to clearing by calling and emailing borrowers, explaining what is needed and why, and following up persistently until each item is satisfied
• Manage the Home Equity pipeline through proactive communication with the Loan Officer, borrower, and investor, escalating aging or stalled files before they impact turn times
• Operate with a goal to meet and exceed customer expectations
• Operate in a manner that promotes loan quality and compliance with all applicable lending laws and investor guidelines
• Maintain pipeline productivity and quality performance at or above required goals

SKILLS & ABILITIES:

• Subscribe to a no drama workplace
• Subscribe to the mission of creating a truly customer and team member centric environment
• Love to come into work every day and win
• Highly motivated, self-starter with ability to work independently under minimal supervision, and as a team player
• Clear, effective interpersonal skills, written and verbal communication skills
• Ability to work in a fast-paced, multi-tasking environment and manage to multiple deadlines
• Strong problem solving and creative thinking skills
• Ability to learn and adapt to guideline changes
• Strong organization, follow through and time management skills
• Excellent attention to detail with commitment to accuracy and quality
• Dependable, responsible and able to use good judgement

QUALIFICATIONS & EXPERIENCE

• 1+ years processing experience in high volume mortgage setting
• Exceptional organization and attention to detail — able to track dozens of loans and their open conditions simultaneously without losing visibility on any file
• Patience and composure when working with borrowers who are unfamiliar with the loan process, need repeated explanation, or are slow to provide documentation
• Comfort with high-volume outbound phone work as the core of the daily routine
• Basic knowledge in the following loan programs/products: conventional, FHA, VA, refinance and purchase, a plus – jumbo & non-QM
• Basic understanding of agency & investor underwriting guidelines, policies and procedures
• Knowledge of and responsibility for compliance with state and federal regulations applicable to loan fulfillment
• Basic proficiency in Microsoft Office products (Excel, Word, PowerPoint, etc.)
• Bilingual (read, write, speak) in Spanish, a plus

Compensation: $20/hour + Production Bonus
Location: Hybrid and/or Remote

Other Duties: This position profile is not intended to be an all-inclusive list of job duties and responsibilities, as one may be asked to perform additional related duties, as assigned, in order to meet the needs of the organization.

This is not a contract of employment. Everyone is responsible for reading and complying with all duties, requirements, and responsibilities contained herein, and any subsequent revisions.

Mission Loans, LLC is an Equal Opportunity Employer; we prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, and local laws.