Business Analyst

Job Title

Job Description

Analyzes complex business problems in the areas of identifying, evaluating and developing processes, procedures, policies, training, functional testing, data quality and workflows that are cost effective and meet business requirements. Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Expected to develop business requirements with expertise provided from business system analysts including understanding and analyzing the competitive situation; understanding business practices and approaches; recommending business process changes; understanding how to integrate systems and business possesses; driving their work into systems initiatives; understanding business organization, politics and culture; managing change in the business; developing business processes, procedures, and training; exercising any required project management.

Responsibilities

Business Analyst - Responsibilities

1. Works with clients to develop business requirements; including analysis of the competitive situation, understanding business practices and approaches and recommending business process changes. Serves as conduit between division and IT to integrate systems and business processes, drive their work into systems initiatives.
2. Plans and executes integration and acceptance testing; and works with business system analyst to create specifications for systems to meet business requirements.
3. Conducts significant systems testing; supports data conversions; supports local system rollouts; exercises any required project management and executes all work in alignment with HISD's systems plans.
4. Understands, proposes, educates and helps implement new business processes through business operations and new systems. Works to continually understand business requirements, document them in standard formats, obtain business user approval and work them seamlessly into the bigger picture.
5. Helps develop and support processes, procedures, and training.
6. Provides consultation to users in the area of automated systems. May lead cross-functional linked teams to address business or systems issues.
7. Other duties as assigned.

Qualifications

Business Analyst - Skills

EDUCATION

WORK EXPERIENCE

5 to 7 years

TYPE OF SKILL AND/OR REQUIRED LICENSING/CERTIFICATION

Software Microsoft Office Certifications/Licensure Equipment Office equipment (e.g., computer, copier) Other Items Advanced analytical skills and business acumen including knowledge of multiple divisions. Uses skills as a seasoned, experienced professional with a full understanding of industry practice and company policies and procedures; resolves a wide range of issues in imaginative as well as practical ways. This job is the fully qualified, career-oriented, journey-level position. Has completed all basic certifications in area of specialty. Basic education in business analysis and process engineering should be started.

LEADERSHIP RESPONSIBILITIES

Level 1 -No supervisory responsibilities. May provide occasional work guidance, technical advice, and training to staff.

WORK COMPLEXITY/INDEPENDENT JUDGMENT

Work is substantially complex, varied and regularly requires the selection and application of technical and detailed guidelines. Independent judgment is required to identify, select, and apply the most appropriate methods as well as interpret precedent. Position regularly makes recommendations to management on areas of significance to the department. Supervision received typically consists of providing directions on the more complex projects and new job duties and priorities.

BUDGET AUTHORITY

No budget development activity is required.

PROBLEM SOLVING

Decisions are made with greater freedom and discretion, including recommendations that are subject to approval on matters that may affect multiple departments across HISD. Job is frequently expected to recommend new solutions to problems, to improve existing methods/procedures/services and generate new ideas. May also review decisions made by other individuals on more routine matters.

IMPACT OF DECISIONS

Decisions have moderate impact to the facility/department or division, causing increased satisfaction or dissatisfaction; producing efficiencies or delays; promoting or inhibiting personal intellectual or professional development; and/or contributing to financial gain or expense. Errors may be serious, usually not subject to direct verification or check, causing losses such as improper cost calculations, overpayment or improper utilization of labor, materials, or equipment. Effects are usually confined to the organization itself and is short term.

COMMUNICATION/INTERACTIONS

Collaborate and solve problems - work with others to resolve problems, clarify, or interpret complex information/policies, and provide initial screening/negotiations without approval authority. Interactions are typically with customers, senior level professional staff, and managers.

CUSTOMER RELATIONSHIPS

Takes routine or required customer actions to meet customer needs. Responds promptly and accurately to customer complaints, inquiries and requests for information and coordinates appropriate follow-up. May handle escalated issues passed on from coworkers or subordinates.

WORKING/ENVIRONMENTAL CONDITIONS

Work is normally performed in a typical interior work environment which does not subject the employee to any hazardous or unpleasant elements. Repetitive motion: Substantial movements of the wrists, hands, fingers, and/or upper body for sustained periods of time, including using extremities to drag, push, pull or grasp. Sitting: Particularly for sustained periods of time. Work is normally set to specified shifts.