BRANCH MANAGER

POSITION SUMMARY

Responsible for the complete operation and success of the branch. Must be able to manage a staff involved in diversified activities and maintain an efficient workflow to assist members and potential members with all Credit Union services.

EDUCATION AND/OR EXPERIENCE

High school diploma or equivalent and three years lending experience required. Supervisory experience preferred.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

Ability to manage a diversified staff. Knowledge of branch operations, products, and procedures. Must have strong problem-solving skills. Excellent written and oral communication skills. Must be bondable.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Ensure that the overall operation of the branch is in compliance with laws, regulations and policies set forth by NCUA, Credit Union Board of Directors and other regulatory agencies.

Monitor and report to Executive Vice President the cross selling of services, both individual and branch wide, to ensure Credit Union products are being encouraged.

Monitor branch operations to ensure that a professional image and approach are consistently being exercised.

Ensure that all employees are thoroughly trained in all phases of their positions.

Provide guidance, training, and support to Loan Officers, Financial Service Representatives.

Assess and review the performance of branch employees on a regular basis.

Monitor outages on the Cash over/Short Report. Reprimands are based on the Corrective Action Guidelines.

Ensure that the branch exterior and interior physical facilities are maintained.

Responsible for maintaining and following established security procedures.

Assess the service effectiveness of the branch and encourage staff to increase effectiveness.

Manage lending for the branch and serve as a Loan Officer when necessary.

Coordinate ATM maintenance and repairs.

Required to follow policy and procedures related to Bank Secrecy Act (BSA), Anti- Money Laundering (AML), OFAC and the USA Patriot Act, Customer Identification Program (CIP) and Customer Due Diligence (CDD). Understands that failure to comply with these requirements may be subject to strong disciplinary action, up to and including termination by the credit union, as well as civil and criminal penalties.

Perform other duties as assigned by Management.

PHYSICAL DEMANDS

Possible vigorous work; likely to be standing and walking throughout daily

activities of greeting members and assisting them with basic teller transactions and/or members service duties. Exerts up to approximately 30 lbs. of force occasionally. No hazardous or significantly unpleasant conditions. Normal office environment where temperature is maintained throughout the year. May require travel to different branches on short notice.

Equal Employment Opportunity Statement

Members First Credit Union of Florida is an Equal Opportunity Employer committed to providing a workplace free from discrimination and harassment. Employment decisions are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law.

Members First Credit Union of Florida is committed to providing reasonable accommodations to qualified individuals with disabilities and to applicants and employees with sincerely held religious beliefs, in accordance with applicable law.