Senior Help Desk Technician

Description

• Provide system administration, user administration, user assistance, file transfers, backups, laptop control, printouts, Sudo, NMCI pre-support (to validate issue is actually NMCI) and documentation creation/updates.
• Communicate effectively with others; work independently under limited supervision. Perform administrative tasks such as managing print-outs, filing paperwork, creation and editing of business documentation.
• Perform basic IT functions such as basic user account creation, password resets, file permissions changes, user assistance, file transfers, monitoring backups, handling IT hardware.

Requirements

• Per Department of Defense (DoD) Directive 8140.01, this position shall require Information Assurance Technicians (IAT) Level 2 certification (both an Information Assurance (IA) certification and a Windows Operating System (OS) certification).
• Five (5) years of specialized experience in the operation and maintenance of the equipment that comprises the A Department.
  • The specialized experience includes system administration, user administration, user assistance, file transfers, backups, laptop control, printouts, Sudo, NMCI pre-support (to validate issue is actually NMCI) and documentation creation/updates.
• This individual should demonstrate the ability to communicate effectively with others.
• Ability to work independently under limited supervision.
• Demonstrated ability to perform administrative tasks such as managing print-outs, filing paperwork, creation and editing of business documentation.
• Demonstrated experience performing basic IT functions such as basic user account creation, password resets, file permissions changes, user assistance, file transfers, monitoring backups, handling IT hardware.
• Ability to communicate effectively both written and verbally.
• Active Secret with eligibility for Top Secret required.

The anticipated salary range for this position is $80,000 to $85,000.

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law. U.S. Citizenship may be required for certain positions.


If you need a reasonable accommodation for any part of the employment process, please send an e-mail to View email address on click.appcast.io and let us know the nature of your request and your contact information. Reasonable accommodations are considered on a case-by-case basis.