Manager Quality

Shift Monday - Friday - 1st Shift (Day) Responsibilities Manage hiring, coaching, skills development, recognition, rewards, labor planning and forecasting, staff productivity and performance management to include disciplinary actions up to termination. Serve as the site Management Representative for regulated environments, responsible for the effectiveness, maintenance, and improvement of the Quality Management System. Establish, implement, and maintain site quality policies, procedures and work instructions in alignment with regulatory and customer requirements. Provide leadership and oversight for inspections, product quality determinations, inventory disposition and WMS product status controls. Ensure consistent application of quality standards, decision frameworks and escalation pathways across operations. Act as the primary site contact for customer quality matters, audits and regulatory inspections. Oversee and approve quality investigations, root cause analysis, corrective and preventive actions (CAPA) and effectiveness checks. Ensure compliance with documentation, data integrity, record retention and change control requirements. Lead risk assessments and quality planning activities related to new customers, products, processes or system changes. Oversee validation and qualification activities, including equipment and systems validation, warehouse temperature mapping and requalification as required. Monitor quality performance metrics, trends and risks; communicate results and recommendations to site and regional leadership. Drive continuous improvement initiatives to enhance quality performance, compliance and operational efficiency. Ensure quality training programs, competency requirements and qualification records are established and maintained. Partner cross‑functionally with Operations, Engineering, IT and Customer teams to ensure compliant and scalable solutions. Other duties as assigned. Required Qualifications & Experience Bachelor's degree in Quality, Engineering, Life Sciences, Food Science or a related field. 8 years of experience in quality, compliance, manufacturing, distribution or regulated operations. 4 years of experience in a Quality leadership or management role. Demonstrated experience leading and maintaining Quality Management Systems. Experience working in regulated environments and interacting with auditors and customers. Formal training or certification in Lean, Six Sigma or quality risk management methodologies; internal candidates to demonstrate QDM proficiency with QDM Expert certification. Preferred Qualifications & Experience Experience in regulated environments such as medical devices, pharmaceuticals, healthcare logistics or food distribution. Working knowledge of ISO-based quality systems (e.g., ISO 13485, ISO 9001), GMP, GDP, HACCP, FSMA or similar regulatory frameworks. Experience planning and executing equipment and systems validation activities, including WMS, environmental monitoring systems and material handling equipment. Hands‑on experience conducting and maintaining warehouse temperature mapping studies and ongoing monitoring programs. Experience supporting new customer onboarding, facility expansions or major process changes in regulated environments. Skills & Abilities Strong leadership, strategic thinking and people development capabilities. Excellent written and verbal communication skills, including executive‑level, customer and regulatory communication. Strong decision‑making and risk‑management skills within regulated frameworks. Ability to interpret and apply complex regulatory and quality requirements. Proficiency with QMS platforms, WMS and standard business applications. Strong analytical skills with the ability to identify trends and drive data‑based decisions. Ability to influence cross‑functional teams and lead change effectively. High level of integrity and commitment to compliance and continuous improvement. Equal Opportunity Employer FedEx Supply Chain, Inc. is an Equal Opportunity Employer, including veterans and individuals with disabilities. Note: Pay is based on several factors including, but not limited to, market location and may vary depending on job‑related knowledge, skills, education/training and a candidate's work experience. Job Disclaimer (US) Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the position. The Company reserves the right to modify duties or assign additional responsibilities as necessary to meet business needs. #J-18808-Ljbffr