Computer Support Technician

Computer Support Technician (LMS & Technical Support) Location: New York, NY (Hybrid Model - See Schedule Details Below) Schedule: Monday - Friday, 9:00 AM - 5:00 PM (35 hours/week, 1-hour unpaid lunch) Current Hybrid Breakdown: Onsite Tuesday and Wednesday; Remote Monday, Thursday, and Friday. Please Note: Monday may transition to a mandatory onsite day starting in the Fall. Duration: Contract (Target Start: ASAP - January 2027; 3 Months potential for extension) Pay Rate: $32.00 - $35.00 / hour W2 Eligibility: Strict W2 Only. No Corp-to-Corp (C2C), third-party agencies, or W2 referrals will be accepted. Position Overview We are seeking a highly organized, tech-savvy Computer Support Technician to join our NICHE operations team for an immediate 3-month contract. This role perfectly bridges the gap between hands-on desktop/hardware troubleshooting and back-office system administration. In this position, you will be the primary point of contact for users navigating our Learning Management System (LMS) and internal tech resources. You will manage incoming support queues in Salesforce, execute critical data uploads, maintain hardware/software setups, and resolve baseline technical anomalies. The ideal candidate has a strong eye for data integrity, a background in technical customer service, and the ability to confidently troubleshoot across both application software and physical hardware. Key Responsibilities LMS Administration & Provisioning: Execute bulk user uploads, data merges, and account creations; audit CSV/Excel data rosters to ensure error-free system access and correct user role mapping. Technical Ticket Management: Manage the full lifecycle of technical support cases within Salesforce Service Cloud, ensuring all user incidents, module resets, and access requests are tracked and resolved within SLAs. Hardware & Software Support: Troubleshoot, maintain, and perform basic repair of workplace hardware, peripheral devices, and desktop software configurations. Set up workstations and install software adhering to organizational standards. System Help Desk & Diagnostics: Analyze, evaluate, and diagnose technical anomalies within the LMS and surveying platforms (tracking errors, course progression blocks, enrollment mismatches). Escalating complex bugs to engineering or external IT teams when necessary. Compliance & Reporting: Verify user eligibility for system access according to company policies. Pull, format, and distribute technical reports and user transcripts for internal team members. User Training: Orient and guide internal staff and end-users on operating technical equipment, system navigation, and basic computing procedures. Position Requirements Experience: 1-3 years of experience in an IT Help Desk, Technical Support, Application Support, or Data-Driven Clerical track. Ticketing Systems: Direct proficiency using Salesforce or a comparable enterprise CRM/ticketing platform for queue management and routing. Advanced Data Formatting: High comfort level manipulating, cleaning, and formatting data rosters in Microsoft Excel (VLOOKUPs, text-to-columns) for system uploads. Technical Troubleshooting: Solid baseline understanding of computing procedures, desktop configurations, hardware diagnostic tracking, and basic software installations. Communication Skills: Strong written and verbal communication skills to explain technical resolutions clearly to non-technical users and collaborate with central corporate IT departments. Education: High School diploma or equivalent required; formal technical training, certifications, or coursework in Management Information Systems/Computer Science is a plus. Upon completion of waiting period consultants are eligible for: Medical and Prescription Drug Plans Dental Plan Vision Plan Health Savings Account Health Flexible Spending Account Dependent Care Flexible Spending Account Supplemental Life Insurance Short Term and Long Term Disability Insurance Business Travel Insurance401(k), Plus Match Weekly Pay About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells. ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent. #J-18808-Ljbffr