Desktop Support Specialist

Required Skills & ExperienceExperience supporting Windows 10 and Windows 11 operating systems in enterprise environmentsExperience with iOS and Android device supportSolid understanding of Active Directory, including users, groups, and computer objectsProficiency with Microsoft Intune for device deployment, configuration, and managementHands-on experience with Microsoft Intune MDM/MAM solutionsFamiliarity with device imaging and deployment tools such as Intune Autopilot, SCCM, MDTStrong troubleshooting skills across hardware, software, and user configuration issuesWorking knowledge of networking fundamentals (TCP/IP, DNS, DHCP)Prior experience supporting professional services or law firm environments is strongly preferredIf your skills, experience, and qualifications match those in this job overview, do not delay your application.Job DescriptionDeployment Technicians will support a large-scale law firm merger, assisting with the integration of end users from two legacy environments into a new, unified IT environment, followed by a Windows 11 upgrade initiative. The ideal candidate will have strong technical skills, excellent communication abilities, and experience delivering white-glove support to professional services users.This role requires strict adherence to established processes and runbooks, close collaboration with project managers and IT stakeholders, and a strong focus on minimizing user disruption during onboarding and upgrade activities.Key ResponsibilitiesSupport a phased deployment project, beginning with onboarding users into the merged firm environment, followed by upgrading existing machines to Windows 11Pre-provision and configure devices using Microsoft AutopilotDeploy, configure, and validate Windows 11 endpoints according to firm standardsEnroll and support mobile devices (iOS and Android) using Microsoft IntuneAssist with user setup, profile configuration, and validation of access to required applications and resourcesProvide hands-on, desk-side and remote technical support xhyhwjd to end users throughout onboarding and upgrade activitiesTroubleshoot and resolve issues related to device provisioning, user access, OS upgrades, and application compatibilityFollow established runbooks, deployment procedures, and security standardsDocument deployment steps, issues, resolutions, and best practices to support knowledge transferCollaborate with infrastructure, identity, security, and application teams to ensure a smooth transitionProvide feedback and recommendations to improve deployment processes and user experienceTrack and manage device inventory throughout the deployment lifecycleTravel to firm office locations within the region as required to support onsite deployments