Treatment Plan Coordinator

The following position is for employment with:

Greenbelt Oral & Facial Surgery

7525 Greenway Center Dr. Ste109, Greenbelt MD 20770

POSITION PURPOSE

Are you a confident communicator who enjoys building relationships, helping people make informed decisions, and achieving meaningful results? Our busy oral surgery practice is seeking a Treatment Plan Coordinator to guide patients through their treatment journey while delivering an exceptional patient experience.

This role serves as the bridge between the clinical team and the patient by presenting treatment recommendations, discussing financial options, coordinating insurance benefits, and helping patients move forward with the care they need. Success in this position requires strong communication skills, emotional intelligence, organization, and the ability to build trust with patients facing significant healthcare decisions.

If you enjoy consultative conversations, problem-solving, and making a positive impact on patients' lives, we'd love to meet you.
PRINCIPAL RESPONSIBILITIES AND DUTIES
Treatment Plan Presentation & Case Acceptance

• Present doctor-recommended treatment plans in a clear, compassionate, and easy-to-understand manner.
• Educate patients on recommended procedures, associated fees, insurance benefits, and financing options.
• Build trust with patients while helping them make informed decisions about their care.
• Confidently address financial concerns and overcome barriers by offering available payment and financing solutions.
• Follow up with patients who have not yet scheduled treatment to answer questions and encourage case acceptance.

Financial Coordination

• Verify insurance benefits and explain coverage to patients.
• Submit insurance claims and accurately post insurance and patient payments.
• Assist patients with financing options and payment arrangements.
• Manage collections and maintain accurate patient account records.

Patient Scheduling

• Schedule consultations, surgeries, and follow-up appointments.
• Coordinate treatment schedules to maximize provider efficiency and patient convenience.

Administrative Support

• Perform front office and administrative duties to support daily operations.
• Maintain accurate patient documentation and account information.
• Collaborate closely with surgeons, clinical staff, and front office team members to ensure a seamless patient experience.

Team Collaboration

• Foster positive relationships with patients, referring offices, and fellow team members.
• Contribute to practice goals by promoting exceptional service, operational efficiency, and strong case acceptance.

MINIMUM QUALIFICATIONS
Education & Experience

• High school diploma or equivalent required.
• Previous dental or medical administrative experience required.
• Previous dental or medical insurance and billing experience preferred.
• Experience presenting treatment plans or working in consultative sales, healthcare coordination, high-end retail, or financial services is strongly preferred.

Skills & Qualifications

• Excellent verbal and written communication skills.
• Strong interpersonal skills with the ability to quickly establish trust and rapport.
• Customer-focused mindset with a passion for helping patients.
• Highly organized with excellent attention to detail.
• Ability to multitask and prioritize responsibilities in a fast-paced environment.
• Comfortable discussing treatment costs, financing options, and payment arrangements.
• Self-motivated with the ability to work independently while contributing to team goals.
• Proficiency with dental or medical practice management software preferred.

ABOUT US ORAL SURGERY MANAGEMENT

By joining US Oral Surgery Management (USOSM), you become part of a dynamic and forward-thinking organization made up of best-in-class Oral and Maxillofacial practices. Together, we have the POWER to achieve more, by creating a positive impact on the communities we serve and reinforcing our position as a top leader in the industry. We believe in the POWER of teamwork, where every member contributes to our collective success. Whether you're in clinical operations, administration, support services, etc., your role is crucial to achieving our shared mission: fueling innovation and clinical excellence, while driving worthwhile outcomes for our practices.


Our POWER Values form the foundation of our ability to deliver exceptional healthcare experiences and achieve sustainable growth.

P assion for Patient Care

O utstanding Results

W inning Attitude

E mbracing Continuous Improvement

R espect for Self and Others

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.