Team Operations Manager

Job Description

Job Description

Benefits:

• Opportunity for advancement
• Training & development
• 401(k)
• Employee discounts

If you’re at a point where you’re looking for your next challenge, stop thinking about the boxes you check off on a company’s  requirement list and think about what YOU want for YOUR future. 

For the inspiring leader who wants to be an integral part of a company’s growth, to have real impact, and be well rewarded for your results, this may be the dream job you’ve been waiting for. At Salon Halo, we are committed to a supportive and  collaborative work environment that values your ideas and fosters your professional growth. With our elevated service, luxury product offerings, and top-performing stylists, you’ll have a compelling arsenal to captivate clients and facilitate growth in our newest location in South Tampa!

At Salon Halo, we foster a culture of innovation, collaboration, and  continuous growth, not to mention we provide an elevated level of service and expertise that has our clients return to us over and again.  As a valued member of our leadership team, you will be empowered with cutting-edge tools, comprehensive training, and unparalleled  support to unleash your full potential. With a team of stylists performing in the top 1-10% of the industry and an abundance of resources, you will have the chance to make a meaningful impact by cultivating a team that delivers exceptional  experiences to clients and driving revenue growth. 

Salon leaders contribute to all aspects of the salon on a daily basis. You will ensure all aspects of the salon flow seamlessly on a day to day basis. Leadership sets the tone for the elevated service our teams provide to our guests, commitment to reaching and/or exceeding goals, and a positive environment with a strong culture of teamwork and growth.  We believe in growing our business through community involvement and actively look for ways to give back. 

ABOVE ALL ELSE, THE TOP 3 RESPONSIBILITIES OF THIS ROLE ARE:  

1. Providing 5 star luxury experience for all guests

2. The ability to achieve results with a team - Consistently holding all team members accountable to current expectations, ideally by leading through inspiration, communication, education, & encouragement.

3. Being a self starting & forward focused thinker.

Additional responsibilities include:

Guest Relations

• Prioritizing guest communications - Promptly return all voicemail, emails & social media messages
• Understanding of the service menu to maximize stylist schedules and client bookings.
• Leading from the desk - our salon leaders are the first and the last person our guests see during their visits.
• Understanding all products sold & ability to provide best recommendations to guests.
• Ensuring that the salon is a comfortable environment for all guests.  
• Supporting stylists in resolving guest opportunities.

 

Operational Excellence

• Overseeing the cleanliness & appearance of front of house and back of house areas throughout the day
• Ensuring opening and closing checklists are completed.
• Managing inventory records & budgets.
• Planning seasonal promotions & decor.

Performance

• Managing & optimizing stylists’ daily productivity
• Understanding and facilitating the use of salon branded systems for success.
• Optimization of location performance through use of “key performance indicators” and other market research.
• Coaching teams to meet and/or exceed key performance indicator goals for individual stylists and the location as a whole.
• Exhibiting role model behavior in all aspects of company culture & core values (Honesty, Teamwork, Communication, Education, Growth, Excellence in Service)

Growth

• Coaching stylists to stay on track to achieve their individual goals.
• Mentoring team in strategic planning for their career to create the ideal work life.
• Adding to creative innovation & growth of company
• Organization of promotional marketing events & strategy - staying active in the community.
• Being a contributor to the reputation & marketing of Salon Halo.
• Continuing education in business, industry, and personal development.

Adaptability

• Ability to remain flexible & in touch with the needs of the organization
• Leading the team through challenges in day to day operations.
• Exhibiting exceptional time management and the ability to multitask in a high volume service environment
• Ability to support additional locations as needed.

Qualities Required for Role

1. Ability to work a 40 hour work week and support during business operating hours.
2. At least 2 years experience leading a team in a goal focused environment.
3. Being a self starting & forward focused thinker
4. Ability to produce high results with minimal oversight 
5. Exceptional time management skill & efficiency
6. Meticulous organizational skills
7. Exceptional attention to detail
8. Exceptional problem solving skills 
9. Strong ability to hold others accountable through educating, coaching, and inspiring. 
10. Exceptional communication skills & team work 
11. The ability to manage many tasks at once
12. Leading a team in delivering elevated customer service in a luxury setting.
13. Love of people & being of service to others
14. Strengths & proficiencies in technology
15. Growth mindset
16. Participation in on-going education to continuously improve knowledge, skills, & abilities
17. 2+ years in management or administration
18. A great attitude & willingness to be coached.
19. Travel for educational events when needed
20. High literacy
21. Strong phone, people, & customer service skills

 

Some additional perks include but not limited to:

Working in an upbeat, culture centered environment 

Opportunities for travel 

Novel & varied day to day experiences

Countless resources for personal development

Mentorship in systems & organizational structure

Continued education on business development & leadership

*This position does provide potential for growth in pay, responsibilities & bonuses based on performance*