Guest Service Advocate

Job Description

Job Description

Guest Service Advocate - Champion of Chunks and Swirls

Are you enthusiastic about delivering exceptional service and becoming the face of our brand? As a Guest Service Advocate at Team Primo's Ben & Jerry's, you'll be at the forefront of customer interactions, providing world-class service and sharing your extensive knowledge of our iconic ice cream flavors. This part-time role is perfect for those who excel in customer engagement and want to make each guest's experience memorable.

Immerse yourself in the vibrant atmosphere of our scoop shops, where you'll master the art of scooping, waffling, and flavor coaching. Your role is crucial in maintaining our high standards of service and ensuring operational excellence during your shifts.

Join the Team Primo's Ben & Jerry's family, where your work is all about spreading joy and delicious flavors. Since 2008, our locally owned franchise has been a community staple, providing not just ice cream but a place for fun and connection. We're looking for passionate individuals who are ready to learn and grow with us.

Are you ready to scoop smiles and create joyful experiences? Apply today to become a Guest Service Advocate. We're seeking energetic individuals who are dedicated to exceptional service and community involvement.

Position Overview:

• Highlights: Customer Interaction, Flavor Expertise, Operational Support

• Job Type: Part-Time Guest Service Advocate

• Work Hours: Flexibility to work weekends and late nights required

• Base Pay: Competitive Hourly Rate + Tips

• Benefits: One free large item after each shift, complimentary birthday cake during your birthday month

• Location: The Wharf, Washington, DC

Required Experience:

• Passion for customer service and ability to engage positively with guests.

• Strong communication skills and a team-oriented mindset.

• Commitment to following operational procedures and maintaining high service standards.