Medical Receptionist Lead

Job Description

Job Description

Join the ICHS Team!

Discover how you can make a difference in people’s lives and help strengthen communities.

International Community Health Services (ICHS) is a nationally recognized community health center. For over 50 years, we have provided medical, dental, and wellness care to individuals and families from all regions and all walks of life many of whom face significant barriers to receiving the care they need. We believe that quality health care supports stronger families, healthier communities, and a more just society.

At ICHS, we are proud of our team-based approach and the shared commitment that drives our work. We value respect, collaboration, and compassion in everything we do. When you join ICHS, you become part of a mission-driven team that believes everyone deserves the opportunity to thrive.

We offer

• Competitive salary for the Seattle/Puget Sound region
• “Share the success” bonuses
• Insurance premiums 100% paid by ICHS
• Paid time off accrual up to 200 hours annually with up to 320 hours rollover year to year
• Automatic 4% retirement contribution
• 9 paid holidays a year, including 2 personal holidays
• Reimbursement for professional licensure

Job Summary

The Medical Receptionist Lead provides a variety of receptionist and office support services including scheduling, reminding next day appointment, checking in/out patients for medical appointment, arranging interpreter and transportation and other general office duties. This position assists the Assistant Health Center Manager in hiring, coaching, training and problem solving.

Responsibilities:

• Supervise and coordinate the activities of the reception team to ensure efficient patient check-in and check-out processes.
• Manage appointment scheduling, patient registration, and verification of insurance information with accuracy and attention to detail.
• Serve as the primary point of contact for patient inquiries, addressing concerns promptly and professionally.
• Train, mentor, and evaluate reception staff to maintain high standards of customer service and compliance with healthcare regulations.
• Collaborate with medical and administrative staff to streamline workflows and improve patient experience.
• Maintain patient confidentiality and ensure compliance with HIPAA and other relevant healthcare laws.
• Prepare and maintain daily reports related to patient flow, appointment statistics, and administrative issues.
• Assist in resolving billing and insurance issues in coordination with the billing department.

Skills:

The Medical Receptionist Lead utilizes strong organizational and multitasking skills daily to manage patient flow and administrative duties efficiently. Effective communication skills are essential for interacting with patients, staff, and healthcare providers, ensuring clarity and professionalism in all exchanges. Leadership and team management skills are applied to train, motivate, and support the reception team, fostering a collaborative and productive work environment. Proficiency with EHR systems and office software enables accurate data entry, scheduling, and reporting, which are critical for operational success. Additionally, problem-solving skills are frequently employed to address patient concerns, resolve scheduling conflicts, and coordinate with other departments to maintain seamless service delivery.

Education - High school diploma or equivalent.
Experience - Two (2) years of experience in a health care and/or insurance setting preferred.
Other Requirement(s) - Fluent in English: additional fluency in other languages is valued. Knowledge of medical terminology preferred.