Service Coordinator

Service Coordinator

Lift Solutions provides end-to-end industrial lifting solutions. We offer OSHA compliance inspections, crane equipment, aftermarket services and parts for overhead cranes and other lifting equipment. Lift Solutions is committed to driving progress and efficiency. Our dedication to excellence and customer satisfaction ensures that every industry benefits from our expertise, state-of-the-art technology, and unwavering commitment to sustainability and safety. We are hiring a Service Coordinator in Troy, MI.

Duties & Responsibilities

• Ensuring oversight of the service department jobs; pursuing accountability.
• Mindful of margin & profitability while delivering high customer service to clients and inspectors.
• Assist in building and strengthening All-Lift's InspectAll Data integrity
• Assist in the creation of electronic folders for service jobs.
• Review all jobs as created and ensure target margin inline.
• Ensure all rental equipment is secured and delivered to the appropriate locations on-time for scheduled jobs.
• Manager daily audits and record technician's logged time for the previous day.
• Review and update the Work in Progress.
• Maintain and manage company owned tools.
• Schedule and book all technician travel.
• Handles the billing of all service completed jobs, including assembly of costs, entry into Sage, and preparing Invoices for delivery.
• Creates & Prepares repair folders by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering repair folders into service database InspectAll system.
• Aid in requesting PO's from customers.
• Assist with parts check-in, and determining necessary parts from breakdowns and emergency calls.
• Supports Service & Maintenance Schedulers with day-to-day scheduling where needed
• Prepare quotes for customers when needed.
• Updates job knowledge by participating in educational opportunities & trainings.
• Other duties as assigned/requested.

Education & Qualifications

• Preferred Associates degree in Business Admin or Sales. 1-2 years prior work experience in a related field preferred.
• Computer background to include Microsoft Office (suite), Sage 100 ERP, 1Inspectall, PowerBi
• Commitment to high ethical standards governing professional behavior and interactions
• Proven proficiency in the use of a personal computer accompanied by a strong aptitude for technical applications
• Demonstrated time management and organizational skills
• Ability to develop knowledge of the industry within a given market
• Demonstrated ability to communicate clearly and concisely in written and verbal formats, demonstrated capability to develop strong interpersonal working relationships and work in a team environment
• Strong customer service orientation