Client Care Representative

One Hour Heating & Air Conditioning of Augusta, GA

Job Description

Benefits:

Bonus based on performance
Health insurance
Paid time off
Opportunity for advancement
Company parties
Competitive salary
Training & development
401(k) matching
Dental insurance
Vision insurance

YOU WANT MORE FROM YOUR JOB. (Thats why you are looking here)
Duggan One Hour Heating and Air Conditioning / Mister Sparky Augusta is a fast-growing HVAC & Electrical company
needing a Client Care Rep to maximize productivity for our field technicians.

JOB SUMMARY
This position answers incoming client telephone calls and assists with the supervision and dispatching of all scheduled service and maintenance calls.
JOB DUTIES

Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company
Good communication with the client is essential! Has a courteous and pleasant demeanor whether on a phone call or not.
Ensures that each telephone call is answered before the third ring and that the approved company greeting and script is used each time
Notifies clients ahead of time without fail if the Technician is not going to arrive at their home within the scheduled time window
Makes outbound calls to clients to ensure that they are satisfied with any repairs
On Call after hours in rotation.
Phone Sales

MINIMUM REQUIREMENTS

Above-average verbal and telephone communication skills are essential
Must have good computer software skills
Prior customer service experience preferred

Apply

Vacancy posted 2 days ago

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