Guest Experience Manager
Rebel Hotel Company
The Guest Experience Manager leads and elevates the guest journey from pre-arrival through post-departure. Overseeing Concierge and Guest Experience, this leader champions intuitive, personalized service and ensures every interaction reflects the exceptional standards of El Encanto. The role drives operational excellence, strengthens cross-functional execution, and supports the Director of Front Office in advancing guest satisfaction and luxury service standards. Key responsibilities include elevating LQA performance, translating guest feedback into service improvements, and ensuring seamless execution of guest requests through ALICE. As a visible ambassador of the guest experience, this leader strengthens loyalty and protects the resort’s reputation through consistent, thoughtful, and highly personalized service. Main Duties And Responsibilities Guest Experience & Service Excellence Champion the guest journey across departments to ensure seamless, anticipatory, and personalized service. Lead pre-arrival guest experience planning, amenity coordination, preference recognition, and special request execution. Lead the Concierge team in delivering exceptional local expertise, thoughtful recommendations, and polished guest engagement. Own guest feedback and satisfaction insights, identify trends, and lead meaningful service enhancements. Resolve complex guest concerns and service recovery situations with discretion, empathy, sound judgment, and poise. Optimize ALICE to strengthen guest communication, operational coordination, timely follow-through, and accountability. Leadership & Team Development Inspire, coach, and develop the Concierge and Guest Experience teams to consistently deliver exceptional luxury service. Cultivate a high-performance culture grounded in anticipatory service, empathy, collaboration, and accountability. Serve as a visible role model for refined guest interaction, leadership presence, team culture, and operational standards. Deliver ongoing coaching and training that elevates communication, service etiquette, luxury presence, and problem resolution. Leadership & Team Development Inspire, coach, and develop the Concierge and Guest Experience teams to consistently deliver exceptional luxury service. Cultivate a high-performance culture grounded in anticipatory service, empathy, collaboration, and accountability. Serve as a visible role model for refined guest interaction, leadership presence, team culture, and operational standards. Deliver ongoing coaching and training that elevates communication, service etiquette, luxury presence, and problem resolution. Operational Oversight Lead guest recognition and preference initiatives, ensuring meaningful details are captured and activated throughout the guest journey. Maintain a strong presence in daily operations, anticipating service opportunities and ensuring flawless execution of guest-facing priorities. Analyze Glitch reports, guest feedback, and service trends to drive corrective action and continuous improvement. Build strong cross-departmental partnerships to align service delivery with evolving guest needs and expectations. #J-18808-Ljbffr
$110k - $135k
...transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey.... ...ariseWhat You bring:5+ years Account Management or Customer Success experience, preferably B2BBachelor's Degree (Business, Marketing or...SuggestedTemporary workHome officeFlexible hours$80k - $95k
...transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey.... ...technical issues and feature requests arise. What You Bring ~3+ experience in affiliate marketing ~ Bachelor's Degree or equivalent...SuggestedFull timeWork at officeHome officeFlexible hoursimpact.com
Santa Barbara, CA9 days ago$19 - $22 per hour
...Description The Front of House Manager oversees Front of House operations for events occurring... ..., personnel management, and operations experience working closely with Academy... ...This position reports to the Director of Guest Services. Requirements Position Responsibilities...SuggestedHourly payPart timeSummer workWork at officeLocal areaShift workWeekend workAfternoon shiftMusic Academy of the West
Santa Barbara, CA3 days ago$240k - $280k
...immediate and visible impact. About the Role Account Managers at Avoca are strategic partners to our customers, owning the... ...Bring ~7-10 years of account management or customer success experience at a B2B SaaS company, ideally in a high-growth environment...SuggestedFull timeWork at officeImmediate startFlexible hoursNight shiftAvoca Inc
Santa Barbara, CA16 hours ago- ...restaurants and hotels, we create hospitality experiences that inspire people, create a sense of... ...ingredients for success. POSITION SUMMARY As the manager of the restaurant you are responsible for all restaurant activities and the guest experience. The position of manager is...SuggestedWork experience placementLocal areaShift work
Acme Hospitality Group
Santa Barbara, CA1 day ago - About Northern TrustAs a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern... ...we serve worldwide. With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated...Full timeWork experience placementH1bWork at officeWorldwideFlexible hours
$150k - $190k
...transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey.... ...Bachelors Degree or equivalent experienceIdeally 2+ years of closing experience, within SaaSMust be a true hunter!Must be willing to work out...Contract workWork at officeWorldwideHome officeFlexible hours$140k
...built to carry real estate into the future. One in which every experience feels effortless, yet meaningful. Where customers are empowered... ...sales cycle from prospecting to closing of SMB level opportunities Manage pipeline and work activities in Salesforce.com.Maintain...Full timeFlexible hours$70k - $80k
Overview Join to apply for the Front of House Manager role at MML Hospitality . Base pay... ...to create the world’s most memorable experiences, blending food, service, and design under... ...contribute to delivering a high-quality guest experience. What You’ll Bring Passion...Full timeSeasonal workAll shiftsAfternoon shift- ...Facilities Manager Provide oversight of maintenance of overall facility, including the warehouse distribution center. Responsible... ...facility occupants Bachelor's degree or equivalent work experience; demonstrated leadership experience; familiar with computers and...Contract workFor contractorsWork experience placementWork at office
Direct Relief
Santa Barbara, CA16 hours ago $24 per hour
...with the opportunity to start RIGHT AWAY! We just need a few more strong stylists/barbers to round out our great team! Bring your experience to a team that is focused on success and having FUN! What To Expect Guaranteed hourly base pay for stylists ranging from $17-23 (...Hourly payFull timeImmediate start1 day per weekSport Clips
Santa Barbara, CA4 days ago$105k - $125k
.... As an agentic partner, we bring over a decade of healthcare experience to address urgent workflows from day one and build custom solutions... ...every interaction - from intake and scheduling to referral management, post-visit care, and more. Hear from our CEO, Guillaume de...Full timeTemporary workSummer workSummer holidayWork at officeLocal areaRelocationFlexible hoursShift workMedium
Santa Barbara, CA16 hours ago- ...U.S. Bank is seeking a Healthcare Business Banking Relationship Manager to lead the full client relationship from origination to expansion for healthcare practices with revenues typically between $5MM and $50MM. You will craft credit structures, treasury solutions, and...Work at office
U.S. Bank
Santa Barbara, CA2 days ago - ...Personal Lines Account Manager I In a rapidly changing world, HUB advises businesses and individuals on how to prepare for the unexpected... ...complex service issues that require policy interpretation and experience-based judgment to resolve. May also negotiate with...Work at officeLocal areaFlexible hours
Squaremouth
Santa Barbara, CA4 days ago $177.69k
...businesses with their ideal customers through your publication Engage with homeowners to capture authentic, community-driven content Manage your territory, sales pipeline, and publication operations Partner with N2's national team for design, production, training, and...Local areaWork from homeHome officeFlexible hoursN2 - All Jobs
Santa Barbara, CA2 days ago$81k - $90k
...related field; or an equivalent combination of education and experience Three plus (3+) years of successful sales experience in the... ...technology or software industry Solid understanding of sales cycle management principles, including lead generation; discovery and...Contract workWork at officeFlexible hoursYardi Matrix
Santa Barbara, CA4 days ago- ...restaurants and hotel s, we create hospitality experiences that inspire people, create a sense of... ...and setting a positive tone for the guests and team members to ensure that the... ...under the direction and oversight of the Manager. Serve as an additional presence on the...Work at officeFlexible hoursShift work
Acme Ventures LLC
Santa Barbara, CA27 days ago $110k - $125k
...Demonstrate a proven record of effectively managing all areas of the Spa operations. The... ..., intuitive, and refined service to guests and members. It is primarily responsible... ...Excel. The role also requires extensive experience in spa & hotel management systems, in particular...Work experience placementCasual workWork at officeLocal areaRosewood Hotels
Santa Barbara, CA1 day ago- ...Deposit Sales/Relationship Manager Immediate opening for Deposit Sales/Relationship Manager with a very successful regional financial institution. Focus is to generate core deposits and establish deposit management relationships. Responsibilities: Generate...Immediate start
Sales Consultants of Sacramento
Santa Barbara, CA1 day ago - ...are seeking an experienced, hands-on Facilities & Maintennce Manager to oversee the day-to-day maintenance, presentation, and overall... .... This person should have strong maintenance and facilities experience, excellent organizational and communication skills, and the ability...For contractorsFlexible hoursWeekend workAfternoon shift
Silver Surfer Transportation LLC
Santa Barbara, CA3 days ago $20 - $23 per hour
...Our Shift Leaders are essential to ensuring every guest and team member has an exceptional experience, living out these values daily. Position Summary As... ...order. Take Ownership: Oversee all aspects of shift management, from assigning roles to opening/closing procedures...16 hoursFull timeLive outLocal areaAll shiftsShift work$177.5k - $275.2k
...is more than bridges, roads, and rail. As we plan, design, and manage projects that move people and goods from Point A to Point B, we... ...company HSSE policies.Your Capabilities and CredentialsDemonstrated experience managing transportation projects (highways and bridges) for...Contract workWork at officeLocal areaFlexible hours- Cottage Health seeks a Director of Facilities Management responsible for providing strategic leadership and oversight for clinical engineering... ...-physician positions is determined based on related years of experience and internal equity. Eligible employees may also receive...Shift work
$25 - $28 per hour
...responsibilities include administrative coordination, database management and departmental support. This position assists with media... ...What You'll Bring: ~1–2 years of administrative or office experience. ~ Proficiency with Microsoft Office and general PC applications...Hourly payFull timeWork at officeLocal areaRemote workFlexible hoursAfternoon shift2 days per week3 days per weekNew Level Resources
Santa Barbara, CA25 days ago$28 - $34 per hour
...Assistant Account Manager In a rapidly changing world, HUB advises businesses and individuals on how to prepare for the unexpected... ...~ High School / GED ~1-2 years insurance industry experience or equivalent combination of education & experience ~ Property...Work at officeLocal areaFlexible hoursSquaremouth
Santa Barbara, CA4 days ago$110k - $130k
...community. THE OPPORTUNITY: The Employee Benefits Account Executive manages assigned book of business, develops client relationships and... ...and insurance carriers that require policy interpretation and experience-based judgment to resolve. * Maintains regular interactions...Work at officeLocal areaFlexible hoursHUB International
Santa Barbara, CA1 day ago$27 - $34.45 per hour
...Position Summary As the Store Manager I or II, you will have a hands‑on opportunity to develop supervisory experience and skills while managing the overall operations at a low or lower complexity store. You will learn how to drive success, gain expertise and a clear understanding...Work at officeFlexible hoursShift workFedEx Office
Santa Barbara, CA2 days ago- ...charge of vehicle maintenance, conducting annual audits, and managing the organization’s fleet to ensure all vehicles are safe and operational... ...(occasional evenings and weekends) Requirements: 3+ year experience in building maintenance Excellent verbal and written...For contractorsLocal areaAfternoon shift
Girls Inc. Of Greater Santa Barbara GIGSB
Santa Barbara, CAmore than 2 months ago $21.9 - $22.15 per hour
...and is dependent upon qualifications and experience. Benefits include: California Paid Sick... ...Programs subject to qualifications. The Store Manager oversees and is accountable for the... ...by establishing and maintaining Guest Services and, controlling expenses. The...Hourly paySeasonal workFlexible hoursSpencer Gifts
Santa Barbara, CA16 hours ago$32 - $35 per hour
...A leading restaurant chain in California is seeking a Store Manager to oversee store operations, manage associates, and ensure customer satisfaction. The role includes comprehensive training and offers generous benefits such as health insurance, paid time off, and 401K...Hourly payPanda Restaurant Group
Santa Barbara, CA16 hours ago
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