E-Commerce Operations Manager

Description


Bell Nursery is seeking an experienced E-Commerce / Online Operations Manager to lead and scale our online and distribution operations. This role is responsible for ensuring efficient, accurate, and scalable order fulfillment across ecommerce channels while building strong operational processes to support growth. The position partners closely across Operations, Supply Chain, Logistics, IT, Finance, Marketing, and Customer Service to deliver operational excellence and best-in-class customer experience. This position is an on-site position, located at our Bridgeton, NJ facility. The ideal candidate would be bilingual in Spanish, but this is not a requirement.


KEY RESPONSIBILITIES

Operations

• Own day-to-day operational performance of ecommerce and online sales channels.
• Ensure operational readiness to support demand fluctuations, promotions, and growth initiatives.
• Monitor and improve key performance metrics including order throughput, fulfillment SLAs, accuracy, shipping performance, and customer experience.
• Identify gaps, risks, and inefficiencies in online operations and implement scalable solutions.

Distribution & Fulfillment Operations

• Lead ecommerce-related distribution operations, including picking, packing, shipping, and returns.
• Ensure tight alignment between warehouse execution and online demand.
• Optimize inventory flow, allocation, and fulfillment methods to support scalability and reliability.
• Partner with logistics providers and carriers to manage service levels, costs, and performance.

Cross-Functional Partnership

• Work closely with operations, supply chain, IT, finance, marketing, and customer service teams to align execution and priorities.
• Serve as the operational owner for ecommerce initiatives that impact fulfillment, systems, or customer experience.
• Support implementation of new tools, systems, automation, and fulfillment models.

Scaling & Continuous Improvement

• Design, document, and maintain standard operating procedures (SOPs) that support growth.
• Lead process optimization initiatives to improve speed, accuracy, cost, and scalability.
• Use data and reporting to drive continuous improvement and operational decision-making.
• Proactively plan for peak periods and future volume growth.

Project Development and Presentation

• The E-Commerce Manager will work directly with upper management and present their plans for any new SKU's, programs, or promotions to improve the company's online presence, drive revenue growth, or improve bottom line performance.

SKU Creation

• The E-Commerce Manager will be responsible for working with internal stakeholders and our customers to set up new SKU's for online sales. This includes identifying viable SKU's for online sales, working with management on cost and retail price points, completing the data management process and SKU creation with the customer.

Supervision, Hiring and Training

• The E-Commerce Manager will oversee all facets of the e-commerce division and divide up employees and resources to accomplish necessary tasks. They will also be responsible for interviewing new department candidates, bringing suggested hires to management, and provide necessary training.

Product and Supply Chain Management

• The E-Commerce Manager will ensure the correct SKU's are planned to arrive for packing each week based on sales data. This includes working with internal colleagues to plan shipping dates and quantities to meet online sales needs and required shipping windows. They will also forecast needs for shipping materials including boxes and packing materials to ensure enough on hands.

QUALIFICATIONS

• 3+ years of experience in ecommerce operations, online operations, distribution, or fulfillment management.
• Bachelor's degree in Operations, Supply Chain, Business, or a related field.
• Strong understanding of warehouse operations, order management, and fulfillment workflows.
• Proven experience scaling operations in a high-growth or complex environment.
• Analytical, metrics-driven approach to managing performance.
• Strong leadership, communication, and cross-functional collaboration skills.
• Bilingual in Spanish and English
• Experience supporting perishable, seasonal, or live goods products.
• Familiarity with OMS, WMS, inventory management, and shipping systems.
• Experience with automation, process redesign, or fulfillment network optimization.
• Comfortable using software programs such as online meeting tools, inventory software programs, employee management software
• Proficient using mobile phones, texting, email and applications

POSITION INFORMATION

• This position pays $85,000 - 100,000 per hour depending on experience

BENEFITS PACKAGE & EMPLOYEE PROGRAMS

• Comprehensive Medical, Dental, and Vision Insurance
• Free Life and Short-Term / Long-Term Disability Insurance
• Health Savings Account
• 401k with 5% company match!
• Paid vacation, holidays and sick time
• Employee Assistance Program
• Access to thousands of free online courses
• Tuition Reimbursement
• Education Assistance (both college degrees and professional)
• Referral Program with cash bonus
• Paid parental leave

Central Garden & Pet Company (NASDAQ: CENT) (NASDAQ: CENTA) is a leading consumer goods company in the pet and garden industries. Guided by the belief that home is central to life, the Company's purpose is to proudly nurture happy and healthy homes. For over 45 years, its innovative and trusted solutions have helped lawns grow greener, gardens bloom bigger, pets live healthier, and communities grow stronger. Central is home to a diversified portfolio of market-leading brands including Amdro®, Aqueon®, Best Bully Sticks®, Cadet®, C&S®, Farnam®, Ferry-Morse®, Kaytee®, Nylabone®, Pennington®, Sevin® and Zoёcon®. With fiscal 2025 net sales of $3.1 billion, Central has strong manufacturing and logistics capabilities supported by a passionate, entrepreneurial growth culture. The Company is headquartered in Walnut Creek, California, and employs over 6,000 people, primarily across North America. Visit to learn more.


We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law.


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