Temporary / Part-Time CRM Support Specialist

Position Summary

The Valley of the Sun JCC seeks a Temporary / Part-Time CRM Support Specialist to provide operational support across multiple Customer Relationship Management (CRM) and payment processing platforms utilized throughout the organization.

This position serves as the primary support resource for program staff, finance personnel, and department managers by maintaining CRM data integrity, troubleshooting user issues, supporting registrations and payment processing, and ensuring accurate reporting across the JCC's various business units. The ideal candidate is highly organized, technically proficient, customer-service focused, and comfortable working with multiple databases and payment platforms simultaneously.

Position Type - Part-Time / Temporary (20-25 hours per week, flexible schedule)

Location Scottsdale, Arizona (Hybrid or On-Site)

CRM Platforms Supported

The CRM Support Specialist will assist the CRM Manager with the administration and support of the following systems:

Program & Membership Platforms

• Traction Rec / Salesforce
• CampMinder
• OneCause
• Givesmart

Program Areas Supported

• Membership
• Aquatics
• Youth Sports
• Swim Team
• Summer Camp
• Early Childhood Programs
• Fundraising & Development
• Special Events
• Cultural Arts Programming

Essential Duties & Responsibilities

1. CRM Administration

• Maintain accurate participant, member, donor, and customer records across all CRM platforms.
• Assist departments with account setup, modifications, and data corrections.
• Perform routine audits to ensure data accuracy and completeness.
• Identify and resolve duplicate records and data inconsistencies.
• Support user access management.

2. Registration & Customer Support

• Assist staff with participant registration issues.
• Troubleshoot customer account and payment issues.
• Support online registration processes for camps, sports leagues, aquatics, and events.
• Respond to internal CRM support requests in a timely manner.
• Assist with registration setup for new programs and events.

3. Payment Processing Support

• Monitor payment processing activities through the Various CRMs.
• Assist Finance with payment reconciliation issues.
• Coordinate with program departments regarding payment discrepancies.
• Support recurring payment and billing processes when required.

4. Reporting & Data Management

• Generate routine reports for department managers and Finance.
• Export and validate data for reporting purposes.
• Assist with participant, membership, donor, and revenue reporting.
• Support month-end reporting requirements.
• Ensure consistency of customer data across systems.

5. Fundraising & Event Support

• Assist Development staff with OneCause and GiveSmart event setup.
• Support donor record maintenance.
• Assist with event registrations and attendee tracking.
• Provide post-event reporting support.

6. Training & User Support

• Provide basic training and guidance to staff on CRM best practices.
• Create simple user guides and documentation.
• Assist new employees with CRM onboarding and access requests.
• Serve as a resource for day-to-day CRM questions.

Requirements

Qualifications

Required

• Minimum 2 years of experience working with CRM, database, registration, or customer management systems.
• Strong proficiency in Microsoft Excel.
• Experience managing and maintaining customer databases.
• Strong attention to detail and data accuracy.
• Excellent organizational and problem-solving skills.
• Ability to manage multiple priorities and deadlines.
• Strong customer service orientation.
• Ability to maintain confidentiality of member, participant, donor, and financial information.

Preferred Experience with:

• Traction Rec / Salesforce
• CampMinder
• OneCause
• Givesmart
• Experience in a nonprofit, community center, YMCA, JCC, camp, recreation, or membership-based organization.
• Familiarity with payment processing and registration systems.
• Experience supporting fundraising and event management platforms.

Technical Skills

• Microsoft Exel (Intermediate to Advanced)
• Microsoft Office Suite
• CRM and Database Management
• Report Generation & Dashboard Creation
• Data Imports and Exports
• Payment Processing Systems
• Customer Service Ticket Resolution

Key Performance Indicators (KPIs)

The CRM Support Specialist will be evaluated based on:

• CRM support requests resolved within established service levels.
• Data accuracy and completeness.
• Registration and payment issue resolution time.
• Timeliness of reporting requests.
• Reduction in duplicate or inaccurate records.
• Staff satisfaction with CRM support services.