Vice President of Operations

Vice President of OperationsConcerto Renal Services is an industry leader in nursing home dialysis. We are a rapidly expanding business with a simple mission: reimagining dialysis care, one community at a time. Our model focuses on ensuring those with end-stage renal disease receive the best possible care through a more convenient, centralized, continuous care model.Salary Range: $160,000-$200,000Why Work at Concerto?Competitive payClinical/Corporate Career AdvancementMedical, dental, vision, short- and long-term disability benefitsPet Insurance401k match of 50% up to 6% of salaryPTOPaid HolidaysDiscounts through NectarEmployer Paid Employee Assistance ProgramYou Might Be a Good Fit If You are…A hands-on, strategic ops leader who can own market performance (quality, staffing, census, financials).Strong in CMS/ESRD compliance and audit readiness, with a track record of improving standards.A people-first manager who hires well, coaches consistently, and drives accountability across leaders.Data-driven and process-minded—uses KPIs and audits to fix root causes and scale best practices.Confident partnering with healthcare leaders and resolving escalations quickly in the field.Comfortable traveling up to 75% and leading across multiple facilities.QualificationsManagement experience requiredPrevious healthcare experience preferredUnderstanding of CMS regulationsProficient use Microsoft Office including PowerPoint, Word, Excel, and OutlookUnencumbered driver's licenseMust be able to do light lifting of at least 20 lbs.Requires mental, visual, and auditory attention to patients, customers, and staff.Work environment is characteristic of a health care facility with air temperature control and moderate noise levels.May be exposed to infectious and contagious disease/materials.Requires travel between facilities.Concerto is seeking a Vice President of Operations to join its team! The VPO will be responsible for all operations in the region. The VPO is accountable for general market health, oversight of staffing/hiring, census, business development, physician engagement and both financial and regulatory compliance with CMS and CRS goals. The VPO will manage all Directors of Operations and Regional Managers in the market.An ideal candidate is a strategic leader who is able to take ownership and initiative to improve processes and operations as necessary. This candidate must be a strong team player and manager, who can lead a team, require accountability from their teams, retain and grow talent as necessary. The VPO reports to the Senior Vice President of Operations.What Will You Do?Promotes quality standards through utilization of KDOQ guidelines, ESRD, regulatory requirements and CRS professional standards of careEnsures that all Regional Managers conduct monthly documentation audits and analyzes results of audits to determine whether there is a need for process improvementsEnsures compliance generally for the assigned market: analyzes the results of the Regional Manager's monthly facility audits to ensure compliance and determine whether there any process improvements are required; ensure timely and appropriate action to state survey recommendations; monitors quality patient outcomes and professional standards of care; collects other data, as needed for analysis of quality indicatorsOngoing maintenance and development of policies and procedures that reflect practice and assure safety and regulatory complianceResponsible for staffing for your team including interviewing, hiring, promoting, job performance, coaching, training, evaluation, relations, corrective action and terminationsConducts regular Regional Manager meetings to share information and concernsAccountability for cost efficient operations in the state including tracking compliance for the state overall in regard to hours and cost per treatmentDevelops (in partnership with the Senior VPO) staffing and supply budgets including the monitoring, assessment, and adjustment due to census fluctuationsDevelop strategic business plans for the market they are responsible for.Provides for and maintains patient, staff, and facility confidentialityTakes initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely mannerDevelop and maintain positive relationships and communication with the State Medical Director(s), Credentialed Nephrologists, and other departments at ConcertoTravel throughout the state required up to 75%CompensationSalary is dependent upon several factors, including but not limited to the following: a candidate's experience in this position and/or the dialysis industry in general, location of the position, urgency of company need, timeline of required to fill position, and other potential and/or applicable factors that emerge from time to time.Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.