Business Analyst

Job Description

Location: Austin or Dallas preferred. Remote Okay!

Possible Extension

Job Description:

Analysis & Gap Identification

· Analyze top-volume and high-impact paper forms to identify digitization opportunities and recommend paths to digital conversion

· Conduct gap analysis across client and operational journeys to identify friction, risk, and manual processes

· Identify and define digital use cases to address gaps in existing experiences and inform recommended paths to digitization

Prioritization & Insights

· Evaluate and support prioritization of forms based on volume, impact, complexity, and feasibility

· Generate insights to inform prioritization and sequencing decisions

· Identify dependencies, risks, and tradeoffs, and surface clear, data-driven recommendations

Process & Workflow Definition

· Develop business and process documentation, including current state and future state workflows

· Translate business needs into clear decision artifacts

· Partner with Product, UX, and Technology to ensure requirements align to target digital experiences and platform capabilities

· Collaborate with cross-functional teams (Product, UX, Technology, Operations, Client Experience) to support definition of user experiences and requirements for digital web form capabilities

· Support intake and readiness of forms entering the digitization pipeline, including documentation and backlog preparation

Reporting & Tracking

· Track and report progress, risks, and outcomes through defined metrics and OKRs

· Provide regular updates and insights to stakeholders to support transparency and decision-making

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

Skills and Requirements

· Experience as a Business Analyst, Product Analyst, or Product Manager supporting digital or operational initiatives.

· Strong analytical skills with the ability to synthesize data, perform gap analysis, and translate insights into clear recommendations.

· Demonstrated experience partnering cross-functionally across Product, Ops, Tech, UX, and Client Experience teams.

· Excellent written and verbal communication skills; comfort presenting to senior stakeholders.