Collections Specialist

Collections SpecialistWe are looking for a detail-oriented Collections Specialist to support receivables activities for a growing team in Houston, Texas. This long-term contract position is ideal for someone who can manage a large volume of accounts while maintaining accuracy and strong customer communication. The role follows a hybrid schedule with time split between the office and remote work, and it offers the opportunity to contribute to timely cash flow and account resolution.Responsibilities:Manage outreach and follow-up activities for a high volume of customer accounts to secure timely payment and reduce outstanding balances.Review account status, billing details, and payment history to identify discrepancies and determine the best collection approach.Communicate with customers by phone and in writing to resolve past-due balances while maintaining a detail-oriented and service-focused approach.Use Excel tools such as formulas, pivot tables, and lookup functions to track collection activity, analyze aging trends, and prepare status reports.Partner with internal teams including billing, customer service, and accounts receivable to investigate issues and support account resolution.Document collection efforts, customer responses, and payment commitments accurately within accounting and CRM systems.Apply sound judgment and negotiation skills to address disputes, establish payment arrangements, and escalate complex cases when needed.Support ongoing process updates and system-related changes as needed while maintaining continuity in daily collections operations.