Enrollment Specialist

Enrollment Specialist

General Description:
The Enrollment Services Specialist provides generic information to students on a variety of student service programs, activities, and procedures regarding admissions, placement testing, domicile, payment, financial aid, registration, and student activities. Assists student with referrals to other departments as needed.

Duties and Tasks:

• To work effectively and efficiently as a member of the Student Service Team: Enrollment Services.
• Assists the Associate Campus Registrar in tasks to manage enrollment services in ensuring accurate and timely information is provided to new, current and returning students on a broad spectrum of student services.
• Assist with admission application and inquiries, updating student records (SSN, name, DOB, etc.), registration, domicile classification & advising of such inquiry, frequent internal/external communications with students and other functions performed in the Associate Campus Registrar’s office in accordance with College policies.
• Provides first time advising to student population 24 years of age and older
• Participates in New Student Orientation.
• Responds and provides accurate information to student inquiries regarding the status of their application for enrollment and graduation, official transcript request and evaluation of external transcripts.

Essential Functions:

• Admissions application online corrections, assistance in Level One domicile determination, registration, process Withdrawals, NVRK, Senior Citizens, official/unofficial, high school transcripts, enrollment verification, AP, CLEP, IB, Image now/scanning, etc.

KSAs :

• Ability to work under pressure and meet deadlines.
• Ability to establish goals and priorities and make decisions based on program and institutional policies.
• Familiarity with People Soft Student Administration Systems or other student information system or flexibility and willingness to learn new systems.
• Ability to communicate effectively, orally and in writing.
• Strong customer service skills.
• Knowledge of PC software applications
• Ability to interpret and explain academic and administrative policies and procedures.

Minimum Work Experience :

• Customer service experience in a high-volume, in-person setting.
• Experience working with a diverse population.
• Experience working in a college office setting or university office setting, preferably an Admissions or Registrar’s office.
• Experience working with computer software applications such as Microsoft Office.

Additional Considerations:

• Experience working in a college registrar’s office.
• Experience working at a community college.
• Experience handling domicile decisions and appeals.
• Experience using PeopleSoft student information system and imaging software.
• Fluency in a foreign language commonly spoken in the Northern Virginia area.

For further information and to Apply:

VCCS is an Equal Employment Opportunity employer.

Salary/Compensation: $48,000 - $58,000 per year