Registration Services Coordinator

Registration Services Coordinator

The Registration Services Coordinator provides front-line support for registration and academic records functions within the Registrars Office. This position is responsible for assisting students and campus constituents with registration time tickets, holds, registration changes, and academic policies through email and in-person service in the One Stop Shop. The position supports Registration Services communications by developing standardized registration messaging and ensuring alignment with institutional branding guidelines. The Registration Services Coordinator plays a key role in fostering a positive work environment with the expectation of continuous improvement and first-class customer service. This position participates in divisional activities as a member of the Enrollment Management Services Division. Collaborative and team-oriented skills with a commitment to student success are essential attributes for the individual in this position.

Serve as a primary point of contact for students, faculty, staff, and external constituents by responding to inquiries related to registration, academic records, registration holds, time tickets, academic policies, and procedures through email, phone, and in-person services within the One Stop Shop. Evaluate student records to determine registration eligibility and resolve registration-related issues, including registration holds, restrictions, and academic standing concerns in accordance with institutional policies and procedures. Manage Priority Registration programs by collaborating with campus departments to identify eligible students, maintaining Banner attributes and population selections, and ensuring accurate assignment of registration privileges. Support the setup, maintenance, testing, and assignment of registration time tickets, ensuring accurate student access and alignment with institutional registration schedules and academic calendar deadlines. Assist with the setup, maintenance, and monitoring of Course Program of Study (CPOS) requirements to support financial aid compliance and student registration eligibility. Coordinate the review and processing of institutional withdrawals, registration adjustments, and related record updates while ensuring compliance with institutional, state, and federal regulations. Work closely with Financial Aid and other campus departments to ensure the accuracy of student records, enrollment reporting, withdrawal processing, and registration-related compliance requirements. Create, review, and distribute standardized communications related to registration processes, academic policies, deadlines, and student notifications while ensuring consistency with institutional branding and communication standards. Contribute to divisional and institutional initiatives by identifying process improvements, participating in Enrollment Management Services activities, delivering exceptional customer service, and fostering a collaborative, student-centered environment.

4 Year / Bachelors Degree Technological proficiency including Microsoft Office and other software applications Experience with database systems

Previous experience with Banner Experience working in a Registrars office or institution of higher education

38,300 - 45,900 Salary offer will be dependent on candidates experience and qualifications, internal equity considerations, budget availability, and salary administration guidelines.

Ability to work with and manage a variety of details Knowledge of MS Office and skill in its use Skill in providing customer service Ability to work with diverse populations Ability to adapt to a fast paced work environment Ability to prioritize and manage multiple assignments and responsibilities Skill in verbal and written communications Ability to maintain confidentiality Ability to commit to providing services to all students

The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards.

Hiring is contingent upon eligibility to work in the United States and proof of eligibility will be contemporaneously required upon acceptance of an employment offer. Offers of employment are contingent upon completion of a background investigation including a criminal background check demonstrating your eligibility for employment with Georgia Gwinnett College (GGC). Eligibility of employment is determined by GGC in its sole discretion, and includes but is not limited to confirmation of credentials and employment history reflected in your application materials; and, if applicable, a satisfactory credit check. Applicants may be subject to a pre-employment drug test. Offers are subject to the applicable federal laws, state laws, statutes, rules and regulations of this institution, and to the bylaws and policies of the Board of Regents (BOR) of the University System of Georgia (USG), which are available for your inspection upon request.

Georgia Gwinnett College is an equal employment, equal access, and equal opportunity employer. It is the policy of Georgia Gwinnett College to recruit, hire, train, and promote persons without regard to race, color, national or ethnic origin, age, disability, gender, religion, sexual orientation, gender identity or veteran status as required by applicable state and federal laws (including Title VI, Title VII, Title IX, Sections 503, and 504, ADEA, ADA, E.O. 11246, and Rev. Proc. 75-50). For individuals requiring disability-related accommodations for participation in any event including the application, interview process, or to obtain print materials in an alternative format, please contact HR at View phone number on click.appcast.io or email View email address on click.appcast.io.

Position of Trust + Education

Due to the volume of applications, applicants may not receive a reply from the College unless an applicant is selected for an interview. Review of applications will continue until positions are filled. Georgia is an open records state.