Massachusetts Help Desk Specialist
Virtual Vocations Inc
Providing 8x5 remote help desk support, the contract Help Desk Specialist in Massachusetts will manage user onboarding/offboarding, troubleshoot software and hardware issues, and maintain ticketing and reporting metrics. Key responsibilities Provide remote help desk support to end users for desktops, laptops, printers, and mobile devices Onboard and offboard users while troubleshooting various software and hardware issues Maintain tickets, track SLAs, and report on support metrics Required qualifications Experience providing help desk support in MSP or public-sector environments Strong troubleshooting and customer service skills Ability to respond onsite occasionally when requested
Vacancy posted 8 hours ago
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