Accounting Specialist

Accounts Receivable Specialist

The Accounts Receivable Specialist is responsible for supporting end-to-end accounts receivable functions, including billing, cash application, customer collections, and inquiry resolution. This role ensures timely and accurate invoice processing, efficient cash posting, and proactive follow-up on outstanding balances while delivering excellent customer service.

Essential Duties and Responsibilities

Billing & Invoicing

• Prepare and issue customer invoices for agreements, time-based services, and project-related work across all business units

• Review billing data for accuracy and alignment with contractual terms

• Resolve billing discrepancies in collaboration with internal teams

Cash Application

• Process cash receipt entries, including ACH, wire, check, and credit card payments

• Ensure timely and accurate application of payments to customer accounts

• Research and resolve unapplied or misapplied cash

Collections & Customer Support

• Assist with the customer collections process, including follow-up on past-due balances

• Communicate with customers via email, ticketing systems, and phone to resolve payment issues

• Maintain detailed notes and documentation of collection activities

Customer Inquiry Management

• Respond to and process customer requests related to billing, payments, and account status

• Provide timely and professional support to both internal and external stakeholders

Account Maintenance & Team Support

• Support the Accounting team with AR-related tasks as needed

• Maintain accurate customer account records and documentation

• Assist with account reconciliations and issue resolution

Additional Responsibilities

• Perform other duties as assigned by management

• Contribute to process improvements and efficiency initiatives within AR

Competencies

• Strong attention to detail and accuracy

• Effective written and verbal communication skills

• Customer-focused with strong problem-solving ability

• Ability to manage multiple priorities in a fast-paced environment

• Proficiency in Microsoft Excel and ERP/accounting systems

Education/Experience/Certifications

• 2–4+ years of experience in Accounts Receivable, billing, or collections

• Basic understanding of accounting principles and AR processes

• Experience working with ticketing systems and customer communication tools preferred

Work Environment and Physical Demands

• Work primarily in a climate-controlled environment with minimal safety/health hazard potential.

• Occasional lifting (up to 10 pounds and occasionally lift and/or move up to 50 pounds) may be required.

• Reasonable accommodations can be made to enable individuals with disabilities/injuries to perform the essential functions of this role.

• The noise level in the work environment is moderate.

• Frequent local travel is required.