Technical Support Engineer I - smarsh
Gravity Engineering Services Pvt Ltd.
Key Responsibilities Provide technical support to customers via various channels (phone, email, chat). Troubleshoot and resolve complex technical issues related to Smarsh's platform. Document customer interactions and technical solutions in a knowledge base. Collaborate with engineering and product teams to identify and resolve product defects. Escalate unresolved issues to senior support engineers or other departments. Requirements Proven experience in a technical support role. Strong troubleshooting and problem-solving skills. Familiarity with SaaS platforms and cloud-based solutions. Understanding of networking concepts and database technologies. Excellent communication and customer service skills. #J-18808-Ljbffr Gravity Engineering Services Pvt Ltd.
Vacancy posted 2 days ago
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