Technical Support Engineer I — Complex Issue Resolver

Smarsh

Smarsh is looking for a Technical Support Engineer to join our Client Services team in Portland, Oregon. This role involves managing customer account changes, handling downgrades and cancellations, and ensuring operational compliance. Candidates should have a strong technical aptitude and be able to communicate effectively with both technical and non-technical audiences. With 5+ years of customer service experience, you will engage with various internal teams and use tools like Salesforce, Jira, and Confluence to track cases and improve processes. Join us to innovate in the digital communications space, and be part of a culture that values diversity and collaboration. #J-18808-Ljbffr Smarsh

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Vacancy posted 3 days ago

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