Service Area Manager

Job Summary FMM is seeking a motivated professional to fill our Regional Operations Manager position. FMM is a maintenance and construction company servicing both residential and commercial clients nationwide. The Regional Operations Manager will be responsible for overseeing and optimizing the operations activities for our Services Department. This role ensures projects and client services are completed timely, within budget, and to the highest quality standards. The Regional Operations Manager will collaborate with our corporate office and coordinate with department managers, subcontractors, vendors, and our administrative staff to streamline operations and maintain client satisfaction within the San Antonio Region. Responsibilities Make decisions using the 5 values of FMM: Quality, Teamwork, Integrity, Safety, and Versatility. Manage day‑to‑day operations and scheduling of Facilities Technicians to perform general repairs and maintenance. Supervise technicians, project managers, site supervisors, and support staff, fostering collaboration and accountability across the region and with the corporate office. Conduct quarterly reviews of each facility under the responsible area for each technician. Assist the Client Service Center to resolve unclear requests. Assist technicians with issues at client facilities. Document employee performance for direct reports throughout the year and communicate action with employees for implementation. Develop on‑call schedule for all technicians. Engage with potential clients and effectively introduce and showcase the Company’s full range of services. Ensure internal processes are followed to improve operational efficiency, reduce costs, and enhance project delivery. Adhere to operating procedures to ensure staff is operating as efficiently and effectively as possible. Ensure training objectives are met for all staff within the stated timeframe. Ensure all staff actively participates in department goals. Organize and lead weekly staff meetings with agenda and meeting minutes, ensuring four strategic meetings. Ensure client contract compliance is upheld. Manage vendor contracts, reviewing with clients as needed. Serve as a key point of contact for clients, addressing concerns, providing updates, and ensuring satisfaction with project outcomes. Schedule monthly visits with clients to ensure client satisfaction. Coordinate client relocations and startup of new locations, including any necessary purchases. Estimate and coordinate client construction projects from start to finish. Address problems with staff and vendors to provide seamless service to clients. Generate and send standard reports to clients. Review open and completed work orders to ensure accuracy of labor, parts, and vendor costs. Review preventive and on‑demand work order billing. Oversee inventory control and provide monthly reconciliation and job cost allocation to administration. Oversee staff adherence to Vehicle Use Policy. Lead Emergency Response effort in the event of manmade or natural disaster. Provide courteous and prompt service to all internal and external client/customers and ensure confidentiality. Identify opportunities and recommend methods to improve service, work processes, and financial performance. Assist co‑workers in the completion of tasks and assignments to ensure continuity of service and contractual obligations are met or exceeded. Orient new co‑workers and actively support teamwork throughout the company. Participate in corporate and team meetings. Participate in trade‑specific organizations. Required Skills and Abilities Bachelor’s degree in a related field such as business management, facility management, or construction management (or equivalent experience in lieu of a degree). Minimum 5 years of experience in a trade‑specific role and in a management role (experience may substitute for a degree). Knowledge of both residential and commercial systems. Strong understanding of maintenance/construction processes, budgeting, scheduling, and safety regulations. Proficiency in project management software (CMiC, BuilderTrend, or similar) and Microsoft applications. Ability to perform maintenance‑related tasks in the field if needed. Problem‑solving and decision‑making under pressure. Good written and oral communication skills. Action‑driven while maintaining FMM’s core values of Quality, Teamwork, Integrity, Safety, and Versatility. Strong focus on customer relations. Strong organizational and time‑management skills. Ability to build and maintain relationships with clients, vendors, and team members. Detail‑oriented with a focus on efficiency. Adaptability to handle dynamic project demands and timelines. Valid driver’s license and clear driving record. Ability to pass a drug screen. Physical Requirements Must be able to lift up to 15 pounds at a time. Ability to pass a Fit for Duty Screening. Benefits Health Insurance – FMM will pay 50% of the employee’s premium. 401(k) Contribution – FMM will match employee contribution up to 3%. Optional voluntary benefits. Paid Time Off. Paid Holidays. Employee Assistance Program. Company‑Provided Health Club membership. Company Vehicle and Fuel Card or Vehicle Allowance (dependent on company requirements). Company‑Provided iPad or Laptop (dependent on company requirements). #J-18808-Ljbffr Facilities Maintenance Management LLC