Guest Experience Specialist

Guest Experience Specialist

At andCo Hospitality, we're all about turning vacations into stories worth telling.

Ev er had a trip so good you considered staying forever? Yeahsame. Thats kind of our thing.

Were a hospitality group obsessed with creating memorable stays across our resort properties in Florida, Colorado, and New Jersey. Fr om sun-soaked beach days to crisp mountain mornings, our corporate team works behind the scenes to make every guest experience feel effortless, thoughtful, and genuinely welcoming.

Right now, were looking for a Guest Experience Specialist someone who loves helping people, handles complex guest and owner needs with confidence, and knows how to turn every interaction into a great first impression.

Heres What Youll Be Up To:

• Answer inbound guest and owner calls with warmth, clarity, and professionalismbecause first impressions matter
• Make proactive outbound calls to confirm arrivals and support upcoming reservations
• Assist guests and owners with booking reservations, vacation planning, and account questions
• Process helpdesk reservations, requests, and inquiries accurately and on time
• Support owners with vacation deposits and exchange company coordination
• Handle inbound and outbound owner collection callsanswering payment and account questions and following up on past-due balances with professionalism and care
• Present Deedback options to owners, explaining the process clearly and guiding them through next steps
• Field title inquiry calls, providing owners with accurate information on ownership, deeds, and title status
• Resolve owner and guest concerns promptly and professionally, including complex and escalated requests
• Stay in the know on current rates, promotions, and rental updates for all properties
• Use sound judgment, product knowledge, and problem-solving skills in every interaction
• Keep guest and departmental communications consistent, accurate, and aligned with brand standards
• Support special projects like lockouts, commissions, and LRP
• Contribute to a positive, ethical, and collaborative team environment
• Jump in on additional projects and initiatives as neededteamwork makes the dream work.

Youre Great Because:

• Youre an active listener who communicates clearlyboth verbally and in writing
• Youre comfortable multitasking across multiple computer programs at once
• Youre customer-focused, detail-oriented, and genuinely enjoy helping people
• You stay calm under pressure and handle challenges with patience and tact
• Youre self-motivated, organized, and manage your time effectively
• You work well with different personalities and contribute positively to team goals
• You have a high school diploma and at least one year of related experience (three or more years preferred)
• Youre proficient in Microsoft Word, Excel, and Outlook
• Bonus points if you have RCC knowledge or are bilingual

Why Youll Love It Here:

Were unapologetically innovative, sustainability-minded, and people-first. We believe hospitality should feel inclusive, human, and intentionalnever stuffy, never forced. Youll be supported, trusted, and encouraged to bring your whole self to work.

Ready to Make Vacations Better?

If you love helping people, thrive in a fast-paced guest-focused environment, and want to be part of a team that actually walks the talk wed love to hear from you.

Apply today and help us turn every stay into a story worth telling.