Operations Manager

Privacy & AI Operations ManagerThe Privacy & AI Operations Manager at General Motors drives execution, governance maturity, education, metrics, and continuous improvement for GM's enterprise-wide Privacy program. This operational leader will help scale GM's privacy and AI governance capabilities through clear workflows, measurable outcomes, stakeholder engagement, process optimization, and organizational awareness.Unlike roles focused on Data Subject Requests (DSRs) and daily workflows, this position oversees the broader health of GM's privacy program and emerging AI governance efforts. It leads reporting frameworks, training and education, governance processes, policy management, and strategic initiatives that help GM maintain trust while meeting evolving regulatory, business, and customer expectations. The role will help turn privacy and AI governance into coordinated, measurable, and scalable enterprise programs.The successful candidate will be highly organized, analytical, and skilled at driving execution across complex, global, cross-functional teams. They will demonstrate a proven ability to manage competing priorities, navigate ambiguity, and build alignment among diverse stakeholders to achieve strategic business objectives.In addition, the ideal candidate will have experience leveraging artificial intelligence and emerging technologies to enhance efficiency, streamline processes, and improve decision-making. They will possess a strong understanding of how AI can be applied to optimize workflows, automate routine tasks, uncover insights from data, and enable teams to work more effectively.Core ResponsibilitiesLead Enterprise Privacy & AI Governance OperationsLead Privacy & AI Training, Awareness & Education ProgramsOwn Enterprise Privacy Health Metrics & Executive ReportingDrive Privacy Program Documentation & Content ManagementSupport Responsible AI Governance OperationsDrive Operational Excellence & Continuous ImprovementRequired Qualifications:Bachelor's degree7+ years of experience in Privacy, Risk Management, Data Governance, Operations, Program Management, or related fieldsExperience leading enterprise-wide programs with cross-functional stakeholdersStrong executive communication and presentation skillsExperience developing metrics, dashboards, reporting frameworks, and governance processesAbility to translate complex regulatory or technical concepts into actionable business guidanceStrong project management, organizational, and stakeholder management skillsPreferred Qualifications:Privacy or AI certifications (CIPP, CIPM, CIPT, AIGP or equivalent)Previous people management experience preferredExperience supporting AI governance, digital trust, responsible AI, or emerging technology programsExperience with privacy and consent management platforms (TrustArc or similar)Experience with Power BI, reporting platforms, or data visualization toolsExperience working in highly regulated or global environmentsFamiliarity with privacy regulations including U.S. state privacy laws, GDPR, LGPD, PIPEDA, the EU AI Act, and other global privacy and AI governance frameworksCompensation:The compensation information is a good faith estimate only. It is based on what a successful applicant might be paid in accordance with applicable state laws.The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position, as well as geography of the selected candidate.+ The salary range for this role is $112,000-$175,000. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position.+ Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance.+ Benefits: GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more