Customer Service Associate

Customer Service Associate

Workforce Solutions partners directly with teams looking to hire top talent. We are currently working with a family-owned manufacturing company seeking an Customer Service Associate to join their Madison, WI location. Our client is a family-owned manufacturer, who is known for their strong culture and long-tenured workforce, that has been serving customers for nearly 50 years.

The Customer Service Associate serves as the primary point of contact for customers and plays a vital role in delivering an exceptional customer experience. This position is responsible for assisting customers with product information, order management, shipping inquiries, and service-related requests while maintaining professional and timely communication.

In this role, you'll work closely with internal teams and external customers to ensure orders are processed accurately and efficiently. The ideal candidate enjoys a fast-paced environment, takes pride in attention to detail, and thrives on developing strong customer relationships that foster long-term business partnerships. Responsibilities also include supporting the order entry process, managing administrative tasks, and learning the company's products and systems to become a trusted resource for customers.

What experience and skills do I need to be successful?

• High school diploma or equivalent required
• Minimum of 2 years of customer service experience or a related role
• Excellent verbal and written communication skills
• Strong attention to detail and organizational abilities
• Ability to manage multiple priorities in a dynamic, fast-paced environment
• Comfortable handling challenging situations and tight deadlines with professionalism
• Strong computer proficiency, including Microsoft Office applications such as Excel and Word
• Experience working within ERP systems is preferred
• Ability to quickly learn new systems, processes, and products
• Self-motivated with the ability to work independently and collaboratively with others

Great Perks and Benefits:

• Medical, dental, and vision insurance
• Paid time off and holidays
• 401(k) with employer match
• Life and disability insurance
• Opportunities for growth and professional development

What will my schedule look like?

This is a full-time, onsite role working Monday through Friday, 8:00 a.m. – 5:00 p.m.