Service Desk Engineer

Phantom Staffing

About the job Service Desk Engineer

Major Goals and Responsibilities:
• Provide remote technical support to clients over the phone using remote control tools
• Conduct onsite technical support at client location as needed
• Diagnose and resolve workstation, server and network infrastructure issues
• User account management Add/edit/disable accounts, setup new application users, etc.
• Troubleshoot backup, malware, virus and other technical challenges
• Help provision new laptops, desktops and mobile devices
• Work with application vendors in troubleshooting application errors
• Answer end user questions and remediate issues
• Possess the passion for providing great service and the desire to create Raving Fans
• Build solid, long-term relationships with team members and our clients
• Continue skills development; maintain proficiency in current technologies

Products and Services:
• Windows 10 & 11 and associated hardware platforms
• Windows Server 2012, 2016 & 2019 and associated hardware platforms
• VMware or Microsoft Hyper-V virtualization technologies
• Anti-virus, Anti-spam and Anti-spyware
• Backup and Recovery technologies
• Citrix and Microsoft Remote Desktop Services
• Firewalls, Routers and Managed Switches
• LAN / WAN / Wireless networking hardware and software technologies
• Systems Management Software (HP Insight Manager, Dell OpenManage)

Prerequisites:
• Real world experience in a network administration or help desk position
• Strong communication and interpersonal skills
• Strong analytical and organizational skills
• Desire to do what it takes to solve technical challenges
• Industry certifications from CompTIA, Microsoft, Cisco or VMware
• Minimum of a two-year college degree or equivalent experience
• Strong working knowledge of Workstation and Network Operating Systems, Network Applications and LAN / WAN / Wireless Technologies

Apply

Vacancy posted 20 hours ago

Similar jobs that could be interesting for youBased on the Service Desk Engineer in Burlington, VT vacancy

Frontline IT Support Specialist
$49.49k
...user administration, and vendor coordination. The role requires two years of IT support experience, particularly with Microsoft environments, and strong customer service skills. Comprehensive benefits are included, with a starting salary of $49,493.17. #J-18808-Ljbffr...
Suggested
Howard Center
Burlington, VT
1 day ago
IT Support Specialist
...solving and other activities using LEAN concepts. Minimum qualifications 1-3 years of experience in a support position; customer service or Help Desk type position or a combination thereof. Due to sensitive data handling for government contracts, U.S. Citizenship is...
Suggested
Work experience placement
Work at office
Medium
Colchester, VT
1 day ago
IT Support Specialist
...the Role We are seeking an enthusiastic and people-oriented Help Desk IT Specialist to join our team. This position is ideal for... ...Vendor Management: Serve as a liaison with IT vendors to coordinate services, manage tickets, and ensure timely resolution of issues. Application...
Suggested
Work at office
Remote work
Gallagher, Flynn & Company
Burlington, VT
2 days ago
Now Hiring IT and Telecom Field Technicians
$16 per hour
SOCCER SHOTS NORTH HOUSTON – FULL-TIME COACH (with Training Period) Soccer Shots is an engaging children's soccer program with an emphasis on character development. Our caring team positively impacts children’s lives on and off the field through best‑in‑class coaching,...
Suggested
Hourly pay
Full time
Part time
Seasonal work
Immediate start
Monday to Friday
Hardy Industries Inc
South Burlington, VT
2 hours ago
Now Hiring IT and Telecom Field Technicians
...on I.T. or Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to... ...professionalism with clients Be on call and ready to respond to service requests within your territory Preferred Skills & Experience PC...
Suggested
Hourly pay
For contractors
Immediate start
Flexible hours
Hardy Industries Inc
Burlington, VT
2 days ago
Network Support Technician
...infrastructure and we take pride in delivering the kind of personalized service that larger resellers simply can't match. We provide highly... ..., and connectivity issues Escalate complex issues to senior engineering staff with clear, thorough documentation Coordinate RMA and...
Temporary work
Network Craze
Williston, VT
7 hours ago
Network Support Technician
$55k - $72k
...network diagnostics, cloud and other IT services, as requested. The Network Support Technician... ..., and end‑users in a Service Desk supported Tier II environment. This position... ...implementation by the architecture and engineering team and COTS products. Must possess experience...
Temporary work
Local area
Immediate start
Remote work
Worldwide
Night shift
Inserso
Williston, VT
4 days ago
Technical Support Representative
...collect data for improvement, and deliver exceptional customer service. You will receive on‑site training for the position. Location:... ...good vocabulary to customers, other employees, service shops, and engine manufacturers’ representatives. Written skills needed to...
Hourly pay
Full time
Temporary work
Afternoon shift
Manpower Group Inc.
South Burlington, VT
1 day ago
Technical Support Representative
...collect data for improvement and deliver exceptional customer service. You are trained for the position. Job Title: Technical Support... ...good vocabulary to customers, other employees, service shops, and engine manufacturers' representatives. Written skills as needed to...
Hourly pay
Weekend work
Afternoon shift
Manpower
South Burlington, VT
1 day ago
Database Administrator
$75.2k - $131.7k
...With offices across North America, we combine the personalized service model of a local consultant with the global resources of the... ...and drive permanent corrective actions. Collaborate with engineering, infrastructure, network, and security teams to deliver resilient...
Minimum wage
Permanent employment
Local area
Remote work
Night shift
Marsh LLC
Colchester, VT
1 day ago
Remote Technical Support Specialist I
$16.59 - $24.86 per hour
Cox is looking for a Technical Customer Care Specialist I to manage client interactions and provide technical support for Dealertrack products. This remote role requires individuals to be within 25 miles of a Cox Automotive hub, demanding excellent communication and troubleshooting...
Hourly pay
Remote work
Cox
Burlington, VT
2 hours ago
Information Technology (IT) Technician
...CVSD Technology Department consists of the Director of Network Services, 2 Network Administrators, and 5 Technology Support Specialists,... ...support as needed, and resolve tickets posted to the CVSD Help Desk. Support students, faculty, and staff on technical issues while...
Full time
Immediate start
Work visa
Young World Physical Education
Shelburne, VT
2 days ago
Systems Administrator
$77.6k - $106.7k
...single point of contact for Information Technology related problems, including administration of on-premise infrastructure, cloud services, and enterprise Identity and Access Management platforms. General Responsibilities Organize all activities related to system...
Full time
Temporary work
Work experience placement
Flexible hours
Dynapower
South Burlington, VT
7 hours ago
Senior System Administrator
...Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS220, T4, Band 7 Job-Specific Essential Duties and Responsibilities: - Provide senior-level administration and operational support for ServiceNow ITSM and ITOM modules, ensuring...
Minimum wage
Contract work
Temporary work
Work experience placement
Remote work
MAXIMUS
Burlington, VT
1 day ago
Java Production Support Engineer (Entry Level)
...more. Who Should Apply? Recent graduates in Computer Science, Engineering, Mathematics, or Statistics who want a career in IT. If you... ...from their list. Their database is shared with the client servicing team. please check the below links to see success outcomes...
Remote work
SynergisticIT
South Burlington, VT
3 days ago
Cloud Architect
...Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS022, T4, Band 7 Job-Specific Essential Duties... ...resilient, and secure cloud service delivery. - Partner with engineering and operations teams to support testing processes related to...
Minimum wage
Contract work
Temporary work
Work experience placement
Remote work
MAXIMUS
Burlington, VT
2 days ago
Software Engineer, Platform - Burlington, VT, USA
$140k - $200k
...– Speechify has no office. These include frontend and backend engineers, AI research scientists, and others from Amazon, Microsoft, and... ...Platform team include building and maintaining all backend services, including, but not limited to, payments, analytics, subscriptions...
Work at office
Speechify
Burlington, VT
2 days ago
Salesforce Administrator
...ability to manage competing priorities and balance workload Excellent communication skills, both oral and written Demonstrated customer service skills Demonstrated collaboration with technical and non‑technical stakeholders Demonstrated professional integrity and ability to...
For contractors
3 days per week
1 day per week
Addison Press Inc
Burlington, VT
3 days ago
Application Support Engineer
$60k - $70k
...you are responsible for developing our facilities automation services and supporting our other core business applications. In this role... ..., infrastructure and security experts, systems and network engineers and business technology professionals, our IT team is constantly...
Temporary work
Work at office
Relocation
OnLogic
Burlington, VT
5 days ago
Diagnostic Imaging Technologist I
JOB DESCRIPTION: The Diagnostic Imaging Tech I demonstrates knowledge and sense of responsibility in the daily operations of the radiology department. They operate a variety of x-ray equipment to perform routine radiographs in all Radiology areas, including Orthopedic...
Shift work
Weekend work
The University of Vermont Medical Center
Colchester, VT
7 hours ago
Clinical Application Specialist- AKA Wingmate
Job Description Location: Remote - Open to candidates in the United States and Canada About the Mission At Mach7, we're transforming how healthcare systems manage imaging data and we know that successful transformation takes more than great tech. It takes...
Remote work
Flexible hours
Mach7 Technologies
Burlington, VT
1 hour ago
IT Service Technician
$53.04k
...GovCIO is currently hiring for an IT Service Technician to provide onsite support for... .... They consult with support teams, help desks, customers and other technical staff in... ...with network services, software systems engineering, and/or applications development to restore...
Full time
Contract work
Currently hiring
Local area
Remote work
Relocation
Flexible hours
GovCIO
Essex Junction, VT
19 hours ago
Town Engineer
...JOB FUNCTION: The Town Engineer plans, directs, and provides engineering and construction JOB FUNCTION: The Town Engineer plans, directs... ...of public improvement projects. Oversees bid phase services for the design and construction of public works construction projects...
Contract work
Temporary work
For contractors
Work at office
Local area
Relocation
Night shift
University of Illinois, Gies College of Business
Colchester, VT
21 days ago
Town Engineer
$102k - $112k
...The Town of Colchester is seeking a highly committed, organized and analytical engineering professional, with exceptional written and oral communication skills to direct and provide engineering and construction management associated with the investigation, design, maintenance...
Temporary work
Colchester Town.
Colchester, VT
4 days ago
IT Support Manager
$60k - $65k
...re Looking for Shelburne Farms is seeking a resourceful and service-minded IT Support Manager to provide IT systems and training... ...'d bring to a complex network issue. Experience in a help desk, desktop support, or IT support role Proficiency with Windows...
Full time
Casual work
Work at office
Immediate start
Remote work
Shelburne Farms
Shelburne, VT
3 days ago
Senior Continuous Improvement Engineer
$120k - $150k
...instructions, and forms when projects reveal process gaps or documentation deficiencies Minimum Qualifications: Bachelor's degree in Engineering, Quality, or related technical field — or equivalent demonstrated competence 8+ years in a manufacturing quality role, with...
Full time
Temporary work
Local area
Beta Technologies
South Burlington, VT
2 days ago
TSG Support Technician with Driving
Title: TSG Support Technician with Driving Location: Williston, VT Duration: 0-3+ Months Shift: 1st Shift (8:00am to 4:30pm) Pay Rate: $21.15-$ 26.60/Hour on w2. Duties: Provides support activities in an assigned area. Performs equipment ...
Work at office
Shift work
Weekend work
Day shift
LanceSoft
Williston, VT
1 hour ago
Histology Technologist
Histotechnician / Histotechnologist (HT or HTL) ASCP Certified We are seeking a skilled and detail-oriented ASCP Certified Histotechnician (HT) or Histotechnologist (HTL) to join our pathology laboratory team. The ideal candidate will have experience in histology procedures...
Full time
Part time
Immediate start
Night shift
Weekend work
Day shift
Afternoon shift
K.A. Recruiting
Burlington, VT
7 hours ago
Electrical Engineering Intern
$25 per hour
...GMP is seeking an energetic, innovative and dedicated Electrical Engineering Intern for approximately three months in 2026 at either our Colchester or Rutland locations. This on-site internship is a great opportunity for an electrical engineering student to gain practical...
Hourly pay
Temporary work
Internship
Work at office
Flexible hours
Green Mountain Power
Colchester, VT
2 hours ago
Desktop Support Technician
...sponsor at this time. Required Skill: EUC H&F Concierge Engineer: · 2 years of experience in EUC H&F Support. (End... ...Consulting, Information Technology Consulting, and Sourcing Advisory Services. Our management consulting services focus on our client's...
Work at office
eJAmerica
Essex Junction, VT
6 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Service Desk Engineer. Be the first to apply!