Field Engineer @ Elmhurst, Queens, NY (Direct client)

Job Description

Field Engineer

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Long term Contract

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Elmhurst, Queens, NY

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Top 5 Must-Have Skills

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• IT infrastructure support and troubleshooting
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• IMAC (Install, Move, Add, Change) experience
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• Hardware and software diagnostics
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• Strong customer service and communication skills
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• Ability to work onsite and safely use a ladder
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Job Description

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We are seeking a Field Support Technician to provide operational support for IT infrastructure across office environments, reservation centers, and airport locations. The ideal candidate will have hands-on experience supporting end-user hardware, software, and infrastructure while delivering exceptional customer service.

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Key Responsibilities:

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• Provide operational support for IT infrastructure across multiple locations.
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• Perform Install, Move, Add, and Change (IMAC) activities for IT equipment.
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• Deliver onsite technical support during field visits and dispatched service requests.
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• Diagnose hardware and software issues and implement effective solutions.
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• Produce accurate and timely service reports.
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• Document technical processes, procedures, and resolutions.
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• Collect and analyze system performance data to support troubleshooting efforts.
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• Manage workflow efficiently to meet scheduled service commitments.
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• Accurately document complex issues and their resolutions.
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• Develop workaround procedures when standard processes are ineffective.
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• Troubleshoot software installation, configuration, and setup issues for field engineers, technicians, and end users.
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• Build and maintain positive relationships with customers through professional support.
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• Safely use ladders and perform work that may require physical movement of equipment .
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Qualifications:

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• Experience providing field technical support in enterprise IT environments.
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• Strong troubleshooting skills for hardware, software, and infrastructure issues.
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• Experience with IMAC activities.
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• Excellent documentation and communication skills.
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• Ability to work independently and prioritize multiple service requests.
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Ability to safely use a ladder when required.

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Will wait for your response.

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Vishnu Singh

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Email : View email address on ziprecruiter.com