Hotel Carmichael - Restaurant Supervisor

Hotel Carmichael - Restaurant Supervisor

At Hotel Carmichael, Autograph Collection, we set the stage for luxury, artistry, and world-class hospitality in Carmel's vibrant city center. Featuring 122 elegantly appointed guest rooms, the stunning Feinstein's Cabaret, and the upscale dining experience of Vivante, our hotel is a destination for refined comfort and unforgettable experiences. Curators at Hotel Carmichael are part of a passionate, service-driven team, bringing elegance, culture, and personalized hospitality to every guest.

Department: Food and Beverage

Reports To: Restaurant Manager

Status: Non-Exempt

Responsibilities:

• Fulfills duties as assigned by management.
• Supervises and directs the prompt, efficient and friendly services of all food and beverage.
• Ensures all opening, closing and running side work is completed on a daily basis in accordance with standard checklist.
• Acts as a liaison between kitchen and front of the house employees and operations.
• Assists in the training and development of team members. Ensures employees are trained on the restaurant menu, daily specials, job knowledge, daily operations, guest service and cash-handling and tip policies.
• Ensures staff members are maintaining a clean, safe, and sanitary work environment.
• Works quickly and independently to resolve operational and/or guest issues when necessary, ensuring proper follow-through with management.
• Provides helpful counsel to those who need assistance.
• Provides management with updates regarding employee performance.
• Performs additional duties as directed by management.

Qualifications:

• Must be age 21 or older.
• Must be able to obtain an Indiana Employee Liquor Permit.
• Ability to demonstrate leadership through maintaining a high level of responsibility, trust, and heart for service.
• Ability to think and communicate clearly in high pressure situations.
• Ability to move quickly and gracefully throughout the dining room and event space.
• Demonstrate basic math skills with excellent reading, writing and verbal communication skills.
• Knowledgeable of the menu, ingredients and cooking techniques. Knowledgeable of drink recipes and pricing.
• Ability to confidently make food and beverage pairing recommendations.
• Ability to execute professional wine service.
• Knowledgeable of pre-check register operation.
• Knowledgeable of computer operations and ordering procedures.
• Knowledgeable of basic sanitation.
• Ability to effectively communicate effectively with customers, co-workers and supervisors.
• Ability to maintain excellent attendance and punctuality.
• Ability to perform and understand all outlet operations.

Experience:

• Previous bartending, serving and/or customer service experience.
• Previous Event Operations experience preferred.

Physical Demands:

• Ability to stand and exert fast-paced mobility for periods of 4 hours or more with a high energy level.
• Ability to lift, balance and carry large oval dining room service trays.
• Ability to lift 15-30 pounds, and exert fast-paced mobility between the dining room and kitchen for periods of up to 4 hours in length.

Required Personal Protective Equipment:

• Closed toe, non-canvas and non-skid soled shoes