TELEPHONE SALES REP - REMOTE

Job Title: Telephone Sales Representative (TSR). Location: Remote work from home (Eau Claire, WI). Position Type: Full Time. Salary Range: $11.00 - $20.00 per hour. Shift: AM. Department: Fundraising Operations. Reports To: Center Manager and Coach.

Position Overview

As a Telephone Sales Representative (TSR), you will be responsible for making outbound fundraising calls to potential donors, engaging in conversations, and soliciting pledges for client projects. FLS is a performance-driven environment with daily goals for each project. This work-from-home position requires a quiet, distraction-free workspace and the use of your computer, USB headset, web camera, and wired internet connection (no Wi‑Fi).

Core Values

• Excellence: We believe in quality results delivered by investing in our people.
• Freedom: We encourage exploration, experimentation, agility, and responsiveness.
• Respect: We believe in trust, empathy, and empowering our employees.
• Teamwork: We embrace diversity, inclusion, and the power of collaboration.
• Transparency: We value open communication and clear decision-making.
• Accountability: We emphasize personal responsibility as the foundation of success.

Compensation and Benefits

• Paid Training (weeks1‑3) at $11 per hour (or state minimum wage, whichever is higher).
• The base wage is $16 per hour after completing 3 weeks of training, with a bonus potential of earning up to $20 per hour.
• A retention bonus:
  • $250 available after 4 weeks, based on active status in good standing and performance (work80 hours in the pay period and above $20RPH).
  • $500 available after 7 weeks, based on active status in good standing and performance (full‑time working at least64hours in the pay period).
• Referral bonus program.
• Benefits for full‑time employees include paid time off, retirement with matching, health with Health Savings Account, dental, vision, life, and disability insurance.

Duties and Responsibilities

• Make outbound fundraising calls to solicit pledges for client projects.
• Follow provided and client‑approved messaging on every call.
• Utilize fundraising call structure, appropriate political reasons, and transition phrases as required.
• Use responsive listening to provide appropriate situational responses.
• Meet and maintain project goals and efficiency metrics.
• Occupancy ratio of 85% (Occupancy = Logged Hours / Payroll Hours).
• 95% on‑time (start of shift and return from breaks and lunch).
• 95% shift adherence/absenteeism.
• Demonstrate exceptional customer service and react quickly to the person being called.
• Accept coaching and counseling with a positive attitude.
• Maintain a professional appearance and behavior.
• Stay focused on the current project and prepare for each call.
• Perform other duties as assigned.

Requirements

• Must work full‑time day shift Monday‑Friday. Additional shifts may be required during peak busy season.
• Must work in the continental United States.
• Must own a computer that meets system requirements, a USB headset, a web camera, and a wired internet connection (no Wi‑Fi).
• Must have a quiet, uninterrupted, undistracted workspace to ensure professional interactions with clients.
• Must pass a background check.

Physical Qualifications

• Communication Skills: Clear and effective verbal communication is essential.
• Voice Clarity and Tone: A pleasant and engaging voice with good pronunciation and diction.
• Stamina: Ability to maintain energy and enthusiasm during extended periods of talking.
• Sitting or Standing: Primarily seated, may use standing workstations for limited movement.
• Manual Dexterity: Comfortable using a computer, typing quickly, and navigating various software or database systems.
• Hearing and Listening Abilities: Good hearing and active listening skills are critical.
• Vision Abilities: Ability to read and comprehend scripts displayed on a computer monitor without difficulty.
• Multitasking: Manage multiple tasks simultaneously, entering data while conversing.
• Emotional Resilience: Maintain a positive attitude and handle potential setbacks.

Non‑Essential Functions

From time to time, the telephone fundraiser may be required to perform additional duties as assigned by the Center Manager.

Education and Experience

• A high‑school diploma and/or some college education is a plus.
• Minimum of 1 year of outbound sales, outbound fundraising, or outbound collections experience.

Monitoring and Taping

All calls made by the telephone fundraisers will be monitored and recorded for quality and training purposes.

Equal Opportunity Statement

FLS Connect is an equal opportunity employer and is committed to building a diverse workforce. FLS Connect participates in the Work Opportunity Tax Credit (WOTC) program, a federal tax credit that helps employers hire individuals from targeted groups who face barriers to employment. Completing the WOTC questions in the application helps identify potential eligibility for this program. Your help in answering these questions supports our efforts to boost diversity and facilitate access to good jobs for all American workers. Providing this additional information is completely voluntary and will not affect employment.