Sales Support Representative

Sales Support Representative

Our client, a Global Medical Device Manufacturer, has an immediate opening for a Sales Support Representative for a 6-month+ Contract. Our client offers results-driven people a place where they can make a difference - every day! You will also have the opportunity to work with other like-minded, self-directed, and detail-oriented Top Talents in a highly collaborative and professional environment. 9am to 5:30pm Shift (Central Time Zone) Virtual role Responsibilities and Requirements Provide phone support for inquiries from sales and healthcare professionals Engage, interact, and respond in a prompt, accurate, courteous, and poised manner to encourage positive business relationships Support Sales Department by providing answers to questions generated by telephone, e-mails and fax. Researches responses with sales Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken Determine charges for services requested, collaborate with Corporate Accounts Receivable for collection payments, and/or arrange for billing Prepare product or service reports by collecting and analyzing customer information Maintain customer pricing in ERP system, including entering contracts as required Implement procedures to maintain accurate inventory records in the ERP system through proper billing and replenishment processes Implement procedures to manage inventory shelf life and expiry records

Requirements 2+ years of experience required, Bachelor's degree preferred 2+ years of working with equipment contracts and service level agreements Must have Skills: Analytical-experience working with data to solve problems and develop processes Organized Communication (customer service orientation) Experience with Microsoft Office Proficiency in Excel including pivot tables and various functions PowerBI Skills a plus SAP and or SaleForce experience highly desired.