Branch Manager

Johnson's Dry Cleaners (Part of Timpson Group Limited) Are you ready to embark on a rewarding new career? If you have experience in retail or hospitality and are looking for a new adventure, we have an exciting opportunity for you! Join Johnson's Dry Cleaners' family, part of the Timpson Group, a renowned high street service retailer. We seek enthusiastic individuals with excellent customer service skills who are ready to embrace something different and rewarding. Position: Branch Manager Location: Durham Job Type: Permanent / Full Time Pay: Starting at £13.00 per hour. You also have the opportunity to earn an uncapped weekly bonus Hours: 40 hours over 5 days, including weekends, with some overtime available when trained. Job Description Your day-to-day responsibilities will be to effectively manage the Dry Cleaning branch. Ensure the correct policies and procedures are complied with in line with company strategy, provide an excellent service to the customer and receiver branches, and promote a positive working environment for all branch colleagues. As a manager, you should always be looking to maximise both the sales and the profitability of your branch whilst maintaining high branch standards. Operate flexibly across a broad range of activities in support of the Company’s continuing need to adapt to change and to provide a first‑class service to its customers. Work closely with Area Managers and Area Development Managers to ensure the effective running of the area. Complete an act of kindness for customers or colleagues every day. What We Offer Taking care of our colleagues is our top priority. Every year, we measure our happiness index to understand how our team feels and how we can improve. Free holiday homes Achievable uncapped bonuses Discount card (up to 90% off for colleagues, up to 25% off for friends and family) An extra day off for your birthday Paid day off for a child’s first day at school Annual salary reviews Regular social events £1000 weekly lottery draws Excellent promotion prospects Ongoing skills training £100 bonus when you get married Mental health support, including free flu jabs and a 24‑hour helpline Who We're Looking For We value personality over qualifications. Ideal candidates are positive, friendly, confident, great communicators, with a drive to succeed. Excellent organisational skills and ability to plan effectively, prioritising accordingly. Excellent customer service skills. Effective time‑management skills. Excellent written and verbal communication skills. Team player / leader. Ability to work unsupervised. Analytical and problem‑solving skills. Clearly demonstrate the ability to prioritise. Demonstrate team spirit and provide motivation among staff and the field team. Set standards by leading by example. Clearly demonstrate and communicate plans and objectives in meetings. Who We Are Johnson's Cleaners has been caring for your clothes for over 200 years, founded in 1817 by the Johnsons Brothers in Liverpool as a silk dyeing business. Today, we are known for our high‑quality laundry and dry cleaning services, friendly customer care, and attention to detail. In addition to laundry, we also offer clothing repairs, passport photos, carpet cleaning, and more! At Johnsons, we celebrate diversity and welcome applicants from all backgrounds, including ex‑offenders. #J-18808-Ljbffr