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Customer Service Specialist II

Primary Talent Partners has a new contract opening for a Customer Service Specialist II with our large power and utilities client in Charlotte, NC. This is a 9-month contract with a potential for extension.

Pay: $20.00/hr; W2 contract, no PTO, no Benefits. ACA-compliant supplemental package available for enrollment. Candidates must be legally authorized to work in the United States and must be able to sit on Primary Talent Partners W2 without sponsorship.

Description: Interacts with customers; gives information in response to inquiries about accounts, products, and services.

Typical Functions:

• Takes care of and settles customer complaints.
• Answers customers' questions regarding product or service and operation or maintenance.
• Receives and processes orders/applications, provides information concerning pricing, changes in service, discontinuance, and shipping.
• Nature of products and services is at a level of complexity that usually involves up to two years of directly related study, training, and/or experience to acquire job know-how.
• May talk with internal/external customers by phone or in person to ensure the best service possible.
• Consults with customers to obtain information and explain available services. Investigates and corrects errors, following customer and company records.
• Perform program data management activities as needed, including, running reports, updating data.
• Adjusts complaints concerning billing or services rendered.
• Refers complaints of product or service failure to appropriate departments for investigation.
• Coordinates customers' service needs with other departments as required to ensure customer service.
• May solicit sale of new or additional services or products. May visit customers' premises to obtain order or resolve customer problems.

Qualifications:

• College degree preferred, though not required. High School Diploma required.
• 3-5 years relevant experience
• Strong problem-solving and communication skills with the ability to investigate customer issues, resolve billing or service concerns, coordinate with cross-functional teams, and ensure timely, customer-focused solutions.
• Proficiency in data management and administrative tasks, including maintaining customer records, updating databases, generating reports, processing applications, and ensuring accuracy in customer and company documentation.

Primary Talent Partners is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws. If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at View email address on click.appcast.io