Merchant Support Specialist
Excelgens
Merchant Support Specialist I PRIORITIZE PST 9-5 AS MAIN SHIFT Remote About the Team DoorDash Online Ordering is on a mission to make operating a hospitality business a whole lot easier. Our innovative platform has all the tools merchants need - all in one place - reliable online ordering, reporting & analytics, targeted marketing, and more. We know that every restaurant is unique, so we built our software to be as flexible as you need-our Platform powers the Friday night dinner rush, the weekend brunch reservations, and everything in between. About the Role Our Support team is available from 7:00 AM to 5:00 PM PST. Flexibility is required, as shift times may evolve as the team grows. Most support is handled via our Intercom ticketing system, with phone or video support offered as needed. You'll be a strategic problem solver and become a subject matter expert in all things Online Ordering. You will be the first line of defense for all merchant, customer, partner, and internal post-sales escalations, ensuring that Tier 1 & Tier 2 Support work together seamlessly to provide an exceptional service experience when something goes wrong. Tier 1 is primarily responsible for supporting merchants who use our ordering platform and will help identify and troubleshoot a wide range of issues, including menu settings, customer UI configurations, and reporting reconciliation. To succeed in this role, you will need to have strong communication, troubleshooting, and organizational skills, and a constant desire to never stop building your knowledge of our ever-growing product suite. You're excited about this opportunity because you will... Be an early part of a collaborative team that prides itself on world-class customer service for an innovative and industry-leading technology platform Investigate and resolve complex technical troubleshooting cases to diagnose and remediate failure points Address merchant issues with empathy and urgency, ensuring that every touch point with the merchant is a learning opportunity that brings them closer to success Develop deep expertise in our product suite, processes, systems, tools, and how to diagnose and resolve issues.
- ...serve startup founders scale their businesses. Everything else is secondary. Role & responsibilities: What you will do As a Merchant Support Specialist, you'll be on the front lines helping merchants and customers succeed with Polar. You'll troubleshoot issues, answer...Suggested
Polar Corporation
San Francisco, CA3 days ago - ...Join Our Team as a Merchant Onboarding Specialist Location: San Francisco, CA - Be at the heart of innovation in one of the most dynamic cities... ...and maintain accurate records in CRM tools. Support merchants through their first orders with real-time coaching...SuggestedLocal area
Abacus
San Francisco, CA21 hours ago $35 - $43 per hour
San Francisco, CaliforniaOnsiteContract$35/hr - $43/hrIT Support SpecialistLocation: San Francisco, CA (100% Onsite - 5 Days/Week)Employment... ...About the Opportunity We're looking for a hands-on IT Support Specialist to serve as the primary onsite IT resource supporting end...SuggestedOngoing contractFull timeTemporary workRemote workFlexible hours- ...exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness... ...learn, grow, and make an impact. Join us! Helps to drive new merchant business acquisition in direct partnership with Treasury Sales...SuggestedWork at officeLocal areaFlexible hoursShift workDay shift
Bank of America Corporation
San Francisco, CA16 days ago - Cacheflow is seeking a product-obsessed Buyer for the Men’s Outerwear & Suiting category. This role involves managing the assortment, pricing, and strategy while driving growth through data-driven decision-making and cross-functional collaboration. Located in San Francisco...Suggested
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...Support Living Specialist Starting Salary Range: $60,385 - $72,462 The Support Living Specialist works with community agencies to improve and increase Support Living Services and outcomes for the developmentally disabled through the creation and oversight of the...Contract workLocal areaGolden Gate Regional Center
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...excellent benefits package, along with the opportunity to work within an innovative and collaborative environment. Join our Legal Support Specialist team located in our San Francisco office. This position provides high-level secretarial and administrative support to five or...Hourly payFull timeTemporary workWork at officeLocal areaFlexible hoursGT Restructuring
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...Legal Support Specialist The San Francisco office is seeking to hire a Legal Support Specialist. The Legal Support Specialist plays a key role in providing daily administrative and practice support to attorneys and legal professionals across multiple practice areas...Work at officeRemote work2 days per week3 days per week1 day per weekPillsbury Winthrop Shaw Pittman
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...practices and entrepreneurial spirit allow exceptional opportunities for professional achievement and career growth. The Practice Support Specialist operates with a high level of autonomy providing senior level administrative and practice support to a partner and clients....Hourly payContract workWork experience placementWork at officeWorldwideShift work3 days per weekWilson Sonsini
San Francisco, CA3 days ago- ...GT Restructuring seeks a Legal Support Specialist for their San Francisco office. This role involves high-level secretarial and administrative support to attorneys, focusing on litigation and tax matters. The ideal candidate should have a Bachelor's degree or equivalent...Work at office
GT Restructuring
San Francisco, CA3 days ago - DoorDash is looking for a Senior Associate on their Convenience Merchant Strategy & Operations team in San Francisco. This role involves... ...major growth projects for enterprise merchants, optimizing support processes, and utilizing AI tools for operational effectiveness...
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...merchandising expertise, the team continuously enhances the online experience to increase engagement, conversion, and brand loyalty while supporting Pottery Barn’s ecommerce-first growth strategy. Overview of the Associate, Website Merchandising role As an Associate Website...Seasonal workH1bWork at officeLocal areaRelocation packageMonday to FridayMonday to Thursday- ...outside of just restaurants. Since then, we’ve launched Grocery, Convenience, Alcohol, Retail, and DashMarts while also building merchant services, dasher tooling and consumer products. New Verticals is the growth engine of DoorDash’s business and we are continuing to...Hourly payWork at officeLocal areaFlexible hoursShift work
- ...experience in operations, strong analytical skills, and experience with financial concepts. The role includes owning the Merchant Finance Product Roadmap, supporting product builds, and ensuring clear communication of changes to stakeholders. Join DoorDash in shaping the future...
$30 - $37 per hour
...American retailer that owns and operates 4 brands that are well known, is looking for someone to join their team as an Assistant Merchant . This role is in San Francisco, California. This is a 5 month W2 contract Base pay range $30.00/hr - $37.00/hr Responsibilities In...Contract work- ...‑commerce company known for redefining value in premium apparel, fine jewelry, and home furnishings, is seeking an Associate Merchant to support and grow its Bath category. The role is responsible for delighting our client’s growing customer base by expanding and managing...Work at office3 days per week
- A leading consulting firm seeks a Project Coordinator - Platform Innovation Launch Specialist to enhance restaurant partnerships and improve merchant experiences. This role involves executing onboarding strategies, training sessions, and extensive travel across the Bay...Contract work
- Adyen seeks a Merchant Onboarding Manager to guide merchants through the early onboarding stages onto the Adyen platform. You will work closely with Sales Management, Compliance, Underwriting, Account Management, and other teams to ensure a smooth handover from commercial...
- ...is seeking an entry-level Business Development Associate to join their Enterprise Sales team in San Francisco. In this role, you'll support significant clients while developing and executing go-to-market plans. This position requires strong communication skills and a...
$90k - $125k
...opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are... ...achieve their ambitions faster. We are looking for a Merchant Onboarding Manager to join our Merchant Operations department....$93k - $135k
Product Support SpecialistCooley is seeking a Product Support Specialist to join the Innovation team.Position summary:Cooley Innovation embraces a culture of customer service excellence and all members of the department are expected to move this agenda forward. To that...Full timeTemporary workWork at officeFlexible hoursWeekend work- Early Warning Services LLC in San Francisco (hybrid) seeks a Sr. Customer Success Manager - Merchants to lead strategic relationships with top merchant partners, drive activation, growth, and merchant health across the portfolio. You will collaborate with Product, Marketing...
- JPMorgan Chase is looking for an entry-level Business Development Associate in San Francisco. You will support significant clients by identifying and advancing merchant services opportunities as part of the Global Corporate Banking Payments Sales team. This role requires...
- Early Warning is seeking a Sr. Customer Success Manager - Merchants in San Francisco to own strategic merchant relationships, drive activation, adoption, and revenue growth, and coordinate across Paze partners. You will lead cross‑functional teams, influence C‑suite decisions...Remote work
$180k - $210k
Shoptalk is seeking a Senior Product Manager for their Flex Pay vertical in San Francisco. This role involves leading product development for a fast-growing Buy Now, Pay Later solution, enhancing partner satisfaction, and collaborating with teams to deliver measurable outcomes...Flexible hours- Polar is seeking a Merchant Support Specialist to be on the front lines helping merchants succeed. You’ll troubleshoot, answer questions, and collaborate with Product and Engineering to improve the merchant experience. As part of a small team, you’ll shape processes, improve...
- ...professional to own cross-functional alignment for New Verticals merchant onboarding and experience. You will coordinate growth,... ...and tooling initiatives across product, engineering, sales, and support teams, translating merchant needs into prioritized roadmaps and...
- ...Live Order Experience team makes sure every order that leaves a merchant's kitchen shows up exactly the way the customer ordered it. We... ...optimization Influence - Work cross-functionally with our product, support, marketing, account management, finance, and analytics teams to...Hourly payWork at officeLocal areaRemote workFlexible hours
- Our client, a top fashion company in San Francisco, is looking for an Assistant Merchant. In this role, you will develop, execute and drive inclusive merchandise strategies that delight the customer while meeting or exceeding the financial goals of the business. As the...Seasonal work
- United States Digital Space LLC seeks a Merchant Onboarding Manager to guide merchants through onboarding on our platform. You’ll collaborate with Sales, Compliance, Underwriting, and Account Management to design scalable onboarding processes that balance regulatory requirements...
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