Strategic Partner Relations Manager

Reports to: Director of Patient Success

Location: Del Mar, CA

Salary Band : $100K - 120K USD base salary plus 15 - 20% bonus tied to KPIs

About TrimRx

TrimRx is building the first truly managed GLP-1 care model — one that takes responsibility for what happens after a prescription is written. In a market optimized for speed and volume, we differentiate by owning outcomes: proactive guidance, structured follow-up, and systems that ensure patients are supported throughout their journey.

As we scale, our care model depends on strong, aligned partnerships with medical providers and pharmacies. Technology is a core enabler of this alignment and we are integrating our CRM, ticketing tool, automation workflows, and reporting systems directly into our partners’ operational processes.

Role Overview

The Strategic Partner Relations Manager owns the day-to-day and strategic management of TrimRx’s Provider Network and pharmacy partner contracts and relationships. This role sits within the Patient Success team and reports directly to the Director of Patient Success.

The ideal candidate is detail-oriented and contract-literate, comfortable defining and tracking service level agreements (SLAs), well-versed in healthcare compliance requirements, and confident managing multiple partner relationships with consistent reporting and clear recommendations to leadership. This is not a technical integration role — it is a partnership governance, compliance, and accountability role.

Contract Review & SLA Management

• Review and maintain a working knowledge of the Provider Network and pharmacy partner contracts, including all amendments and terms
• Define, document, and maintain SLAs covering clinical review turnaround, consultation availability, fulfillment timelines, escalation response, and quality standards
• Monitor SLA adherence across all partners on an ongoing basis and flag breaches or trends proactively
• Identify contract terms that are outdated, ambiguous, or no longer aligned with operational reality, and recommend updates

Relationship Management

• Serve as the primary point of contact and relationship owner for the Provider Network and pharmacy partners
• Lead recurring operational reviews (cadence to be defined) covering SLA performance, escalation trends, and capacity for each partner
• Ensure alignment between partner operations and TrimRx’s Mission, Vision, and Values
• Proactively surface risks, misalignments, or capacity constraints before they impact patients
• Coordinate with internal stakeholders (Patient Success, Compliance, Operations) on issues affecting partner relationships

Pharmacy Compliance Maintenance

• Maintain ongoing compliance oversight of pharmacy partners, including licensing, accreditation, and regulatory documentation
• Monitor pharmacy partners for adherence to applicable state and federal pharmacy regulations and TrimRx policy
• Coordinate with Compliance/Legal on audits, renewals, and remediation of any pharmacy compliance gaps
• Maintain a current compliance tracker for all pharmacy partners and flag upcoming renewal or audit deadlines

Reporting & Recommendations

• Produce regular reporting to the Director of Patient Success on contract status, SLA performance, compliance status, escalation trends, and relationship health across all partners
• Translate findings into clear, actionable recommendations — contract changes, SLA adjustments, compliance remediation, escalation process improvements, or relationship interventions
• Maintain documentation of all contract terms, SLA definitions, compliance records, and historical performance for audit and continuity purposes
• Support the Director of Patient Success in any renegotiation or escalation involving the Provider Network or pharmacy partners

What This Role Is Not

• Not a technical integration or systems engineering role
• Not a passive account manager who waits for problems
• Not responsible for clinical or pharmacy dispensing decisions — that remains with each partner's licensed staff
• Not a role with authority to change contract terms unilaterally — recommendations are reviewed and approved by the Director of Patient Success

Required Qualifications

• 3+ years in partnership management, vendor/contract management, or healthcare operations
• Demonstrated experience reviewing and managing contracts and SLAs
• Familiarity with pharmacy compliance requirements (licensing, accreditation, state/federal regulations)
• Strong organizational skills and attention to detail
• Experience producing operational reports and presenting recommendations to leadership
• Strong written and verbal communication skills

Preferred Experience

• Experience in healthcare, telehealth, or pharmacy operations
• Experience working with outsourced or third-party clinical/medical provider networks and pharmacy partners
• Familiarity with compliance-sensitive environments (HIPAA, FDA, FTC, state pharmacy boards)

Success Metrics

• SLA adherence rates across the Provider Network and pharmacy partners
• Timeliness and quality of recurring reporting to the Director of Patient Success
• Reduction in unresolved escalations tied to partner turnaround
• Zero lapses in pharmacy compliance documentation, licensing, or accreditation
• Clear, current documentation of contract terms, SLA definitions, and compliance records
• Quality and actionability of recommendations delivered to leadership