Industrial Reliability Diagnostics Specialist

Job Description

Job Description

Shape Uptime, Remotely

As an Industrial Reliability Diagnostics Specialist, you will be the eyes and ears of our customers’ machines—remotely tracking asset health, surfacing risks before they become failures, and coordinating insights so maintenance teams can act fast. You’ll function as a secondary line of support, researching sophisticated service alerts and collaborating with customers and site teams to resolve issues efficiently. When complexity spikes, you’ll partner with Senior Condition Monitoring Experts to drive deeper analysis and communication.

What your day looks like

• Continuously review sensor feeds and contextual data (ultrasound, vibration, oil/lubricant analysis, and more) to understand asset behavior.
• Analyze patterns and trends to pinpoint likely root causes and recommend targeted, proactive corrective actions that minimize downtime, reactive work, and failure risk.
• Translate technical and predictive analytics into practical action plans for front-line teams; compile asset health reports, highlight critical findings, and document root cause insights.
• Lead recurring health-review calls; respond to inbound and escalated technical questions via phone and platform channels; escalate to Senior Condition Monitoring Experts for high-complexity cases.
• Serve as secondary triage for incoming requests, resolving what you can and routing the rest appropriately.
• Guide technicians through troubleshooting in real time, support data capture, and provide on-the-job coaching to implement corrective actions.
• Validate device installations, verify data accuracy, and deliver initial insights during the program’s first baseline pass.
• Deliver customer training and technical consultation on interpreting monitoring data and choosing the right interventions.
• Help quantify cost savings and identify opportunities for continuous improvement.

QualificationsEssential

• Associate degree (or equivalent technical education) plus 4 years of related experience/training, or a comparable blend of education and experience.
• Background in industrial manufacturing and predictive maintenance practices.
• Deep knowledge of machine diagnostics and complex operating systems.
• Outstanding customer service and communication abilities.

Preferred

• Progress toward NDT Level I in Ultrasound, Thermography/Infrared, and Vibration.
• ISO Category I in Lubrication/Oil Analysis.
• ISO Category II in Vibration.

Core competencies

• Safety
• Customer Focus
• Communication

Physical demands and work setting

This role regularly involves standing and walking; fine motor work with hands and fingers; reaching; and occasional stooping, kneeling, or crouching. You’ll frequently talk and listen (often via a headset) to support verbal troubleshooting, and you’ll use a standard keyboard and computer to document tickets with occasional use of other office equipment. Periodic lifting or moving of items over 30 pounds may be required. Extended sitting and tasks requiring close and color vision may occur. Work is typically performed in a moderately noisy office environment.

Compensation and benefits

ATS is committed to equitable compensation. Actual pay may land within, above, or below the range based on factors such as education, training, experience, professional achievements, business needs, and location. Benefits include market-leading Medical, Dental, and Vision coverage, PTO, a 401(k) with employer match, tuition reimbursement, and more.

Pay Range: $80,697.47 - $103,204.94 USD