Client Care Specialist

Client Care Specialist (CCS) - Veterinary HospitalBe the First Face of Compassionate Care Love animals? Thrive under pressure? Want a role where your work truly matters? As a Client Care Specialist (CCS) at MSPCA–Angell, you're the heartbeat of our client experience. You're the first person pet owners meet during some of their most emotional moments — and the steady, compassionate presence that helps them feel supported from the moment they walk through our doors. This is your chance to join one of the most respected veterinary hospitals in the country and make a real impact every single day.What You'll DoDeliver an Exceptional Client ExperienceWelcome clients with warmth, empathy, and professionalismCheck in appointments, emergencies, and specialty casesKeep clients informed with clear, confident communicationAnswer phones and respond to inquiries with accuracy and careOwn the Admission & Discharge ProcessVerify client information and review estimatesProcess payments and reconcile your cash drawerCoordinate smooth, stress?free discharges with clear instructionsSupport pet food sales, stocking, and prescription food pickupsSupport a High?Performing Veterinary TeamCollaborate closely with veterinary staff, supervisors, and managersHelp onboard and mentor new team membersStay flexible and focused in a fast?moving, high?stakes environmentFollow safety protocols and report concerns promptlyGrow Your Expertise & LeadershipAs you develop in the CCS role, you'll have the opportunity to advance and take on additional responsibilities within the scope of the team that deepen your skills and expand your impact at the hospital.Additional responsibilities include: Register emergency, referral, and unscheduled patientsGather essential clinical details for triageExplain emergency workflows and financial expectationsCoordinate communication between clients, veterinary teams, and AdmissionsProvide updates to clients with hospitalized petsAccept animal surrenders when the Shelter is closedPrepare and present estimates for planned and emergency admissionsCollaborate with veterinary staff to clarify estimate detailsAssist Billing and Front Office teams with financial services and payment optionsServe as a financial liaison during admissionsWhat You Bring1–2 years of customer service experienceStrong communication skills — clear, compassionate, confidentAbility to stay calm, organized, and focused in high?energy environmentsComfort with computers, phones, scanners, and multitaskingAbility to stand for long periods and lift up to 40 lbsA genuine passion for helping animals and the people who love themHow We Work: Our Values in ActionClient Services Core ValuesAssume Positive Intent — Lead with trust and empathyBe Solutions?Oriented — Don't just spot problems; help solve themBe Mindful; Be Present — Focus on the task at hand and do it wellRespect — For clients, colleagues, and yourselfOwnership — Take responsibility and take pride in your growthMSPCA Organizational ValuesCompassionIntegrityPositivityServiceExcellenceCollaborationThese values guide how we treat clients, animals, and each other every day.CompensationStarting pay: $20–$21/hourPlease note that candidates with additional experience or credentials may be eligible for compensation aligned with their qualificationsBenefitsBlue Cross medical, dental, and visionLife and disability insurance403(b) retirement planTuition reimbursementPaid holidays, sick time, and vacationEmployee discounts on pet care and foodFree on?site parking and easy access to public transitWhy MSPCA–Angell?Founded in 1915, MSPCA–Angell is internationally recognized for excellence in veterinary medicine, education, and compassionate service. We provide primary care, 24/7 emergency services, and specialty care for dogs, cats, and exotic pets. Joining our team means joining a mission — and a legacy. Make Your Passion Your Career If you're ready to bring your customer service skills into a role where every day offers the chance to help animals and the people who love them, we'd love to meet you. MSPCA