Sales and Service Associate

FULL-TIME Part-time LOCATION 2180 Lincoln Ave Bldg 4 Altadena CA 91001 About Us For over 40 years, 24 Hour Fitness has been a leader in the industry, driven by our mission to help our community live healthier and happier through the transformative power of fitness. With clubs nationwide, we create inclusive, welcoming spaces equipped with premium strength and cardio equipment, studio classes, and innovative digital tools. Our impact goes beyond the gym— we support our members' total well-being through coaching, connection, and community. Join us and be part of a team that's changing lives every day! Job Summary This role is focused on welcoming new members and guiding them through the start of their fitness journey. The position requires building genuine, trust‑based relationships by actively listening to members' goals, understanding their unique needs, and recommending personalized solutions that support their overall fitness success. Success in this role comes from combining a passion for fitness with strong interpersonal skills to create a positive, motivating, and results‑driven member experience. Essential Duties & Responsibilities Develop first‑name relationships with members, answer questions, resolve concerns, and connect members and guests with appropriate resources. Help keep the gym clean, well‑maintained, and safe for members and guests. Deliver an outstanding and well‑rounded sales and service experience to all guests and members by ensuring a welcoming, informative, and inclusive experience when they visit— inspiring them to take the right next steps in pursuing their fitness goals. Support an exceptional new‑member onboarding experience that helps members connect to our fitness offerings. Be the first face they see when they walk in, providing a friendly greeting and prompt attention to their needs to foster belonging. Qualifications Required Knowledge, Skills & Abilities Demonstrate authenticity, sincerity, and open‑mindedness; show up as yourself and act with integrity. Be self‑motivated and genuinely interested in learning and personal growth, passionate about helping others. Strive to excel and consistently meet or exceed goals, maintaining a positive, can‑do attitude. Embrace challenges and view setbacks as opportunities to learn and grow. Possess a strong service mentality and a desire to deliver exceptional member experiences. Have a minimum of one year of experience in retail or fitness sales. Hold CPR and AED certification, to be obtained within 60 days of employment. Availability Full‑time, with flexible availability across weekdays, weekends, and holidays to best serve our member community. Travel Requirement Minimum travel may be required for training purposes and lead generation. Variable Compensation Team members in this role are eligible to participate in 24 Hour Fitness’s Fitness Sales and Membership Sales Commission Plans. These plans reward exceptional service, incentivize success, and empower earning potential by aligning pay with your contributions. Benefits At 24 In line with our mission to create a healthier, happier world, we offer comprehensive benefits to help our team members do just that. Benefits include paid time off, medical and dental coverage, 401k with match for qualifying positions, a free gym membership, and discounts on products and personal training. We also have a variety of Employee Resource Groups that you can connect with to participate in community events both in‑person and virtually. Disclaimer DISCLAIMER: This job description is intended to describe the general job functions and requirements for this position. This is not intended to be an exhaustive list of all the qualifications, responsibilities, duties, and skills required. 24 Hour Fitness reserves the right to modify, add, or remove duties as necessary. Benefits Summary 24 Hour Fitness offers benefit programs designed to meet the diverse needs of all team members, including health coverage, as well as company‑paid benefits that are automatically provided at no cost, such as group life and accident insurance. Eligibility requirements for each plan depend on position, hire and/or service date and average hours worked. Benefit‑eligible team members may also accrue vacation hours. All 24‑hour team members and their eligible dependents receive a complimentary membership. Compensation Summary All Employees: Free club membership, Employee Assistance Program (EAP), Basic Group Life and AD&D Insurance ($10,000), and 401k Savings and Investment Plan. Average of 30 hours or more per week: Medical/Dental/Vision benefits, Paid Time Off, and Sickness benefits (in addition to the above). Actual offer may vary from posted hiring range based on location, work experience, and/or education. Pay Range: $18.47 – $18.47. FUNCTIONAL GROUP Service #J-18808-Ljbffr 24 Hour Fitness