Manager of Cash & Credit Collections - Americas

Role Description & ResponsibilitiesDASSAULT SYSTÈMES, the 3DEXPERIENCE Company, empowers businesses and people with virtual universes to imagine sustainable innovations. Serving more than 250,000 customers across 11 industries—from high-tech and life sciences to transportation and consumer goods—we help organizations transform the way they design, produce, and innovate for a more sustainable future.We are seeking an experienced Manager, Credit & Cash Collections – Americas to join our Finance organization in Waltham, MA (hybrid). This is an exciting opportunity for a collaborative, results-driven leader to shape the strategy and performance of our Accounts Receivable organization across the Americas. You'll lead a talented team, partner with senior business leaders, and drive initiatives that improve cash flow, strengthen customer relationships, and elevate operational excellence.In this role, you will:Lead the Credit & Collections OrganizationProvide strategic and day-to-day leadership for the Americas Credit & Collections team, fostering a culture of accountability, collaboration, continuous improvement, and customer focus.Assess current processes, team capabilities, and organizational opportunities to optimize performance and scalability.Coach, mentor, and develop team members while supporting career growth and employee engagement.Build initiatives that strengthen retention, knowledge sharing, and cross-functional collaboration.Drive Financial PerformanceOwn key Accounts Receivable performance metrics across the Americas, including Cash Collections, DSO, Overdue AR, and Cash Forecasting.Develop and execute strategies that improve cash flow while balancing customer experience and business objectives.Identify root causes of aging receivables and partner across Finance and the business to implement sustainable solutions.Deliver regular reporting, forecasting, and performance insights to Finance leadership.Partner Across the BusinessServe as the primary Credit & Collections leader for Client Executives, Finance leadership, and cross-functional stakeholders on complex customer escalations.Build strong partnerships with Sales, Client Executives, Revenue teams, and regional Finance leaders to resolve issues efficiently.Represent Credit & Collections during customer meetings involving payment disputes, credit concerns, or commercial negotiations.Support broader Finance initiatives and collaborate with global RtC leadership to promote operational consistency and best practices.Improve Processes & Operational ExcellenceLead structured operational rhythms including KPI reviews, cash meetings, escalation management, and performance tracking.Continuously evaluate and improve collection strategies, policies, and workflows.Establish clear escalation paths, service expectations, and operational standards that support both internal teams and customers.Champion process improvements and automation opportunities that enhance efficiency and business performance.QualificationsMaster's degree in Finance, Accounting, Business Administration, or related field (MBA preferred).8+ years of progressive experience in Credit, Collections, or Accounts Receivable, including at least 3 years leading high-performing teams.Proven success leading organizational improvements, change initiatives, or business process transformations.Demonstrated ability to improve DSO, cash collections, and overdue receivable performance within complex, multi-entity organizations.Strong knowledge of credit risk management, GAAP/IFRS accounting principles, and Accounts Receivable best practices.Experience with ERP platforms such as SAP S/4HANA, Oracle, or similar systems, along with credit management tools such as Sidetrade, GetPaid, or CreditPoint.Excellent leadership, analytical, negotiation, and communication skills.Proven ability to build trusted relationships with Sales, Finance, and executive stakeholders.Comfortable leading customer-facing discussions and negotiating payment solutions with key accounts.