Information Technology Specialist I

Job SummaryThe Information Technology Support – Tier I Technician provides frontline technical support to physicians, nurses, clinical staff, and administrative personnel across the organization. In a medical oncology environment, system reliability is essential to patient care, and this role is critical to maintaining uptime and resolving issues that may impact clinical operations. This position supports a hosted Citrix environment, Microsoft 365 applications, desktops, mobile devices, printers, and clinic network infrastructure. This role requires strong troubleshooting ability, responsive service, and a professional approach to addressing technological issues that affect patient care workflows. It also requires the ability to work efficiently in a fast-paced healthcare setting, prioritize competing requests, and deliver timely, high-quality technical support.Duties and responsibilitiesProvides helpdesk support to physicians, nurses, and staff via phone, remote support tools, email, and in-person assistanceTroubleshoots and resolves issues related to desktop computers, laptops, printers, and office peripheralsSupports users accessing the hosted Citrix virtual desktop environment, ensuring reliable connectivity and performanceProvides support for Microsoft 365 applications, including Outlook, Word, Excel, Teams, and OneDriveQuickly diagnoses and resolves issues that may affect clinical operations or patient care workflowsDeploys, configures, and maintains Windows desktop and laptop computersInstalls and configures software, operating system updates, and security patchesProvides remote technical support to clinic locations using remote management toolsAssists with computer deployments, workstation replacements, and new user setupsTroubleshoots network connectivity issues involving workstations, printers, and mobile devicesAssists with installation and support of wired and wireless networking equipment, including switches, access points, and network cablingConfigures and supports printers, label printers, scanners, and clinical office equipmentSupports smartphones and mobile devices, including Apple iOS and Android platformsMaintains accurate documentation of support requests, system configurations, and troubleshooting proceduresTracks and maintains inventory of computer hardware and software assetsEscalates complex issues to senior IT staff or third-party vendors when necessaryProvides basic user training and guidance on supported technology systemsAssists with maintaining system reliability and uptime across clinic locationsSupports clinic technology installations and workstation setups during office expansions or relocationsPerforms other duties as assignedDirect reportsNAEEO StatementArizona Center for Cancer Care provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.Qualifications and Educational RequirementHigh school diploma or equivalent required; bachelor’s degree preferredTechnical diploma or degree in computer technology preferred, with 1–3 years of experience, or equivalent practical IT experienceDemonstrated knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, VPN, and wireless networkingDemonstrated analytical and problem-solving skillsDemonstrated ability to communicate effectively and provide high-quality customer supportDemonstrated ability to remain calm and professional when responding to urgent clinical support issuesDemonstrated ability to prioritize support requests impacting patient care and clinic operationsLicensure and CertificationsRelevant IT certifications preferred (e.g., CompTIA A+, Network+, Microsoft Fundamentals)Valid driver’s license requiredWorking conditionsWorks onsite in an office or clinical setting.Emphasizes collaboration with various stakeholders.Necessitates effective communication and teamwork.Functions in a fast-paced environment.May require flexibility in working hours.Requires adherence to safety protocols and compliance with healthcare regulations.Valid driver’s license and reliable transportation for travel between locations.Physical requirementsMust be able to lift 25 lbs.Must be able to sit, stand and walk for extended periods of time.Must be able to bend, kneel, crawl and twist as needed.Must be able to see, hear, type, and speak.Must be able to reach and pull. #J-18808-Ljbffr Arizona Center for Cancer Care